Digital Delivery Cluster Lead

Union Bank of the Philippines; Manila; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Union Bank of the Philippines is seeking a Digital Delivery Cluster Lead in Metro Manila. The role focuses on coaching delivery leads, governance, staff management, and ensuring delivery excellence across multiple projects.

You will drive budgeting, timelines, risk plans, and PM standards while collaborating with senior leadership to align with strategic business goals. We value extensive IT program management experience, strong Agile knowledge, and proven ability to lead diverse teams and

Qualifications

• Eight-plus years in IT program/delivery management or technology operations in complex environments.
• Proven track record managing multiple concurrent projects, products, or agile squads.
• Strong understanding of Agile, Scrum, DevSecOps, SDLC and digital product delivery.
• Experience with cross-functional stakeholders including Business, Architecture, Engineering, Operations, Risk and Compliance.

Responsibilities

• Lead delivery leads, oversee performance evaluations, recruitment, disciplinary actions, and staffing concerns.
• Ensure delivery excellence by managing overall solutions delivery performance and timelines.
• Collaborate with demand and portfolio managers to allocate resources and monitor progress.
• Develop and enforce project management standards, risk plans, and budgets.
• Escalate issues at Level 1 and drive improvements in PM best practices.
• Engage senior leadership as a trusted advisor and align projects with business objectives.
• Review change control and service transition requirements to ensure proper documentation.

Skills

People leadership

Stakeholder management

Executive reporting

Resource allocation

Risk assessment

Decision making

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or Business Administration

Job description

Job Description

8 - 15 Years

Employee

Position: Digital Delivery Cluster Lead

About the Role

The Digital Delivery Cluster Lead plays a critical role, involving coaching delivery leads, project governance, and stakeholder management. The role involves leading delivery leads by managing performance, recruitment, disciplinary actions, terminations, and overall staffing concerns while ensuring exceptional results in solutions delivery. It requires strategic oversight of projects, including resource allocation, timeline and budget monitoring, risk assessment, and implementation of project management standards to achieve business objectives. Additionally, the position emphasizes collaboration with senior leadership and stakeholders, continuous improvement of methodologies, and acting as a trusted advisor to drive organizational success.

What You'll Do:

• Assume responsibility for leading delivery leads, encompassing performance evaluations, recruitment oversight, enforcement of disciplinary measures, management of terminations, and supervision of other staffing concerns.
• Accountable for delivering exceptional results through effective management of delivery leads, responsible for overseeing the performance and results of the overall solutions delivery score.
• Addressing vital issues that surpass one's immediate domain by harnessing a profound understanding of interconnected disciplines.
• Identifies applications of functional knowledge and existing methodologies to complex problems. Proposed solutions to problems may deviate from traditional approaches and instead introduce entirely new methods or processes.
• The decision-making process entails proposing adjustments to policies, processes, procedures, or operations as necessary to pursue courses of action, thereby ensuring the bank's commitment to both internal and external customers.
• Act as a level 1 escalation
• Collaborate closely with demand and portfolio managers to efficiently allocate resources and effectively monitor project progress.
• Facilitates the collaborative process to develop plans and establish priorities, led by the leadership/steering committee and demand management
• Review and actively monitor the project timeline to guarantee stakeholder alignment at the outset, during implementation, and at project closure.
• Review status reports prepared by the delivery leads, and modify schedules or plans as required.
• Analyze the budget utilization of each project and ensure that the project stays within budget.
• Perform project risk assessment and implement mitigation plans.
• Leads the identification and implementation of project management processes, methods, tools, guidelines, and standards to establish a stable framework supporting all project teams and stakeholders to improve the probability of successful project delivery.
• Defines, manages and directs the needed end-to-end project management work effort, which includes leveraging best practices and techniques in identifying, quantifying and tracking the realization of expected benefits defined in business cases
• Builds and maintains relationships with senior leadership and key stakeholders, and acts as a trusted advisor
• Regularly reviews and evaluates opportunities to improve the project management best practices in order to achieve higher maturity in project delivery
• Ensures that project goals are accomplished and in line with business objectives
• Ensuring thorough review and accurate documentation of Change Advisory Board and Service Transition requirements

What We're Looking For:

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
• Years of Experience: At least 8 years in IT program management, IT delivery management, IT consulting, or technology operations within a complex, multi-stakeholder environment
• Proven experience managing multiple concurrent projects, products, or agile squads.
• Strong understanding of Agile, Scrum, DevSecOps, SDLC, and digital product delivery methodologies.
• Experience working with cross-functional stakeholders including Business, Architecture, Engineering, Operations, Risk, and Compliance teams.
• Demonstrated ability to lead large-scale digital initiatives from ideation through implementation and production support.
• Strong people leadership skills with experience managing delivery managers, project managers, product owners, or technical leads.
• Excellent stakeholder management, communication, and executive reporting capabilities.
• Experience in banking, financial services, fintech, or highly regulated industries is preferred.