Delivery Manager

WeSupport Incorporated; Taguig; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

WeSupport Incorporated is seeking a Delivery Manager to oversee technical delivery and dependency management across stakeholders including Product Owner, Service Designer, Production Engineering, and Shared Services. The role covers SCRUM Master duties, project planning, scope, estimates, timelines, and compliant implementation of IT projects using Waterfall or Agile.

Responsibilities include coordinating cross-functional teams, prioritizing Backlog, and providing weekly progress updates while

Qualifications

• Bachelor's degree or equivalent in CS/IT.
• Excellent oral and written communication.
• 5+ years as a full-time project manager in financial services/BFSI.
• Experience managing software development projects.
• Knowledge of SDLC and PM frameworks (Waterfall, Agile/Scrum).
• Proven track record of managing medium to large IT projects in banking/financial sector.
• Experience leading cross-functional teams through full lifecycle (Developers, Designers, QA, BA).
• Strong IT systems understanding relevant to banking/financial services.
• Proficient in change management during implementations.

Responsibilities

• Facilitate project planning, execution, and delivery as SCRUM Master.
• Coordinate cross-functional teams, lead daily stand-ups, manage backlog.
• Work with Product Owner/Manager and partners to plan timelines and delivery.
• Assist Product Owner in prioritization during planning cycles.
• Provide weekly updates on the Book of Work and re-scope as needed.
• Assign tasks and ensure timely outputs from team members.
• File and escalate BAU requests to move projects forward.
• Schedule discussions with bank partners on requirements and delivery.
• Identify and manage delivery risks and issues.
• Ensure adherence to IT Governance and regulatory/compliance requirements.

Skills

Communication

Project management

Software development

SDLC

PM frameworks

IT governance

Cross-functional leadership

Banking/finance domain

Change management

Stakeholder management

Education

Bachelor's degree in Computer Science/IT or equivalent

Tools

Agile toolset

Job description

About the role

The Delivery Manager is responsible for the technical delivery and dependency management through close collaboration with stakeholders (i.e. Product Owner, Service Designer, Production Engineering, Shared Services) as well as other cross-functional units within the organization. The delivery manager performs SCRUM Master duties and responsibilities to the SCRUM team in addition to developing the project plan, scope, estimates, timelines and manage the implementation of technical projects using project management methodologies (waterfall or agile) to ensure on-time delivery while meeting business requirements and ensuring compliance to process and technical standards. The Delivery Manager is responsible for ensuring that project milestones and deliverables are fulfilled as committed, that roadblocks, risks, and issues are managed in a timely manner, and that implementation is done in compliance to the IT Governance framework.

Key responsibilities

• Facilitate effective project planning, execution, and delivery while ensuring adherence to SCRUM principles and practices as a SCRUM Master
• Coordinate cross-functional teams, lead daily stand-ups, manage backlog, and promote agile methodologies as a SCRUM Master
• Work with the Product Owner/Manager, the working team, and collaborate with cross-functional teams within the bank and external organizations to establish project timelines and delivery and dependency planning
• Assist the Product Owner in prioritization of projects as part of the business planning/demand planning cycle
• Provide weekly updates on the project Book of Work and when necessary, re-scope the projects and update project plans accordingly
• Identify and/or assign project tasks to individual members of the project team and ensure the timely availability of each output
• File and facilitate BAU requests and escalations needed to move the project forward
• Schedule and facilitate conversations with bank partners to discuss project requirements and requests and to ensure delivery roadblocks are managed
• Identify and manage delivery and dependency risks and issues
• Ensure that practices adhere to IT Governance framework and other relevant regulatory and compliance requirements

About you

• Graduate of any bachelor's degree in Computer Science/Information Technology or its equivalent
• Excellent communications skills (Oral/Written)
• Minimum 5 years of experience as a full-time project manager (directly managing a project team) in a financial services, banking, or insurance industry
• Experience managing a software development project
• Knowledgeable and have experience in Software Development Life Cycle
• Versed with different project management frameworks (e.g. Waterfall, Agile/Scrum) and preferably certified (PMP, SCRUM, PRINCE2)
• Proven track record of successfully managing medium to large scale or complex IT projects in the banking or financial sector
• Experience in leading and managing cross-functional project teams through the entire project lifecycle (Developers (IT), Designers (UI/UX), Testers (QA), Business Analysts, and etc.)
• Strong understanding of IT systems, technologies, and methodologies relevant to banking and financial services
• Proficient in change management processes to facilitate smooth transitions during project implementations