Digital Commerce Specialist

Nestlé; Meycauayan; On-site; PHP 600,000 - 800,000; Full time

Job summary

Nestlé Business Services in Meycauayan, Bulacan, PH is seeking a Digital Commerce Specialist to lead PH store management and support the transition to a direct servicing model for PH e-retail partners. You will collaborate with the DX team and other Digital Commerce specialists to ensure front-end store success and optimal consumer experience.

Responsibilities include ensuring flawless execution of market activities, maintaining accurate product listings, monitoring payments and customer service

Qualifications

• 2-4 years of experience in the eCommerce and/or digital marketing field.
• 2-4 years of experience in publishing product related content.
• Bachelor's degree in Digital Marketing, Digital Technologies or related fields.

Responsibilities

• Support PH store management for the direct servicing model with e-retailers.
• Drive flawless execution of market activities and promotions on e-retailer platforms.
• Ensure listings completeness and on-time payments; monitor customer service levels.
• Improve systems and processes to reduce bottlenecks in digital store operations.

Skills

Digital marketing

E-commerce

Data analytics

Stakeholder management

Content publishing

Education

Bachelor's degree

Tools

SAP Product Master Data

Microsoft Excel

Power BI

Job description

Job Description:

POSITION SNAPSHOT

Location: Meycauayan, Bulacan, PH

Company: Nestlé Business Services

Contract: Full-time

Qualification: Bachelor's Degree

Position Summary

• The Digital Commerce Specialist - PH store management will join the other Digital Commerce specialists - Digital shelf & Econtent, and Store operations, and work very closely with the Nestle Digital Transformation team (DX)
• The Digital Commerce Specialist - PH store management will play a crucial role in ensuring success of PH Market's transition to direct servicing model for Specific Ecommerce Stores (SHP Mart, LazMarts, etc.) He/ she will be responsible for ensuring success on the front end of the store, while maintaining excellent partnership and operations from Nestle to the end consumers
• He /She will be responsible for the flawless execution of market activities and promotions on eretailer platforms. He/she will work closely with the customer manager and ecommerce partner teams to ensure that operations are running smoothly to ensure best sellout and customer experience for end users. He/she will take ownership in driving completeness and availability of listings on platform, alongside monitoring ontime payment from account and proper customer service levels. He/she will also be improving current systems and process to ensure efficient ways of working and reduced bottlenecks and downtime in all current market ecommerce operations, as such reporting to MAO to drive collaboration is a vital need.
• The Digital Commerce Specialist - PH store Management will work closely also with the The Digital Commerce Specialist - Digital Shelf & econtent to ensure that the work done on the digital shelves flow through properly to what the PH monitoring specialist is working on, driving a full end-to-end success. He/ she is also expected to work with the Digital commerce Specialist - PH Store Operations to ensure that back end operations of the Ecommerce Stores (SHP Mart, LazMarts, etc.) are in line with the front end plans and directives.
• The digital commerce specialist - PH store Management will also work with Market counterpart - customer manager to ensure that all plans and strategies are aligned with nestle's business objectives.

What Will Make You Successful

Key Experiences

• University Degree in Digital Marketing, Digital Technologies or related fields
• 2-4 years of experience in the eCommerce and/or digital marketing field
• 2-4 years of experience in publishing product related content

Key Software Knowledge

• Very good knowledge in Digital Shelf or any eRetailer Monitoring tools
• SAP Product Master Data solution
• Has intermediate/advance skill in Microsoft Excel (including formula) and understanding of Power BI solution

Key Skills

• Ability to quickly understand eRetailers challenges and specificities
• Ability to follow Nestlé and Brand Guidelines to ensure product content quality in eRetailers
• Understanding of product eContent - marketing/digital assets, nutritional information, product description page
• Solid understanding of Product Information process (creation, set-up, adaptation, syndication, publication) and Digital Shelf
• Abilitiy to deliver against established objectives, deliverables, and deadlines
• Understanding and knowledge in trends of eCommerce marketplace
• Ability to interpret dashboard data and execute periodic reporting based on market requirements
• Very good data gathering and analytics skills
• Strong problem solving and stakeholder management skills
• Good understanding in Product Master Data