Digital Analyst

WebBeds FZ LLC; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

WebBeds, a leading global B2B travel marketplace, seeks a Digital Analyst in the Philippines to drive adoption of digital tools and automation across finance, commercial, contracting, and corporate processes.

You will assess automation opportunities, document solutions, and help teams build confidence with technology, delivering measurable improvements in productivity and user experience across the WebBeds group.

Qualifications

• Experience in process automation and workflow optimisation.
• Ability to document workflows and SOPs clearly.
• Knowledge of BI tools and data analysis.

Responsibilities

• Process automation assessment: identify opportunities to simplify or automate processes.
• Automation tool development: create tools to boost personal and team productivity.
• Documentation and sustainability: ensure solutions are well documented and maintainable.
• User enablement: help colleagues use technology confidently and effectively.
• Stakeholder collaboration: work with teams to deliver practical, value-driven solutions.

Skills

Automation tools

BI/Power BI

SQL

Documentation

Tools

Freshdesk

Zendesk

Power BI

SQL

Job description

What you will do on your journey with WebBeds. As a Digital Analyst, you will drive the adoption of digital tools and automation across WebBeds, helping colleagues make better use of technology investments across finance, commercial, contracting, and corporate processes. You will assess opportunities to remove, simplify, or automate business processes, develop practical automation solutions, and support teams in using tools confidently and sustainably. This role will help increase productivity across business lines by documenting solutions clearly, building user capability, and promoting continuous improvement in how technology is used across the WebBeds Group. In this role you will:

Key responsibilities

• Process automation assessment: Review and assess opportunities to simplify, remove, or automate business processes, evaluating the return on investment and value added from each opportunity.
• Automation project tracking: Establish and maintain a project register for automation and process re-engineering opportunities, ensuring clear timelines, deadlines, accountability, and transparent reporting for senior management.
• Tool development and adoption: Develop practical automation tools that improve personal productivity across business lines and support teams in embedding these tools into day-to-day ways of working.
• Documentation and sustainability: Ensure solutions, tools, and process changes are fully documented, easy to understand, and sustainable for users beyond initial implementation.
• User enablement and support: Support colleagues in building confidence with corporate technology, helping them develop the skills needed to manage their own solutions independently.
• Continuous improvement: Drive ongoing improvement in the use of technology across corporate offices and the wider WebBeds Group when required.
• Stakeholder collaboration: Work with stakeholders across functions to understand business needs, communicate technical concepts clearly, and deliver solutions that improve user experience and operational efficiency.

The skills we would love to see in your suitcase!

• Strong understanding of automation technologies, process optimisation, robotic process automation platforms, and workflow management tools.
• Knowledge of ticketing systems such as Freshdesk or Zendesk, Business Intelligence tools, and helpdesk or customer service environments.
• Proficiency in documenting workflows, standard operating procedures, and data analysis.
• Knowledge of industry trends, emerging technologies, Business Intelligence tools, Power BI, and SQL.
• Understanding of customer service principles and how to deliver effective user support.
• Excellent problem-solving, troubleshooting, and communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Strong attention to detail, accuracy, and the ability to manage multiple priorities.
• A collaborative, customer-focused approach with a commitment to delivering high-quality support.
• Previous experience in travel or B2B organisations.

Web Travel Group is a global B2B organisation servicing the travel industry, connecting hotels and other travel sellers to a diverse network of travel buyers all over the world through our trade only digital travel marketplace brand –WebBeds. WebBeds provides powerful distribution solutions that make selling and buying travel easier. WebBeds connects hotels to sell rooms with travel buyers looking to find rooms for their customers, the travelling public. WebBeds partners are supported through a truly global footprint, we have a team of 2,000+ people in 120+ cites across 50+ countries speaking 50+ languages - all focused on ensuring WebBeds delivers value, choice, expertise and an unrivalled level of service. Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products through WebBeds by connecting to a global network of online and offline travel buyers through cutting edge solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue. Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they cansearch, shop and book online through one of WebBeds trade only booking sites.