Development & Support Team Lead — High-Impact Ops

Integrated Office Solutions Inc.; Muntinlupa; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Onsite work

Competitive compensation

Career growth opportunities

International client exposure

Job summary

Integrated OS in Manila seeks an experienced Development & Support Team Leader to manage the IOS Development & Support function. You will act as the primary escalation point, govern service delivery and coordinate with delivery and product teams to align priorities and outcomes.

You will lead, monitor, and coach the team, ensuring high-quality support, handling major incidents, and delivering on client commitments in a fast-paced, offshore environment.

Qualifications

• 5+ years' experience in application support, software development, service delivery or technology operations.
• Experience leading, mentoring or coordinating technical teams.
• Experience running a help desk or support function with queues, SLAs and reporting.
• Strong understanding of incident, problem and change management processes.
• Experience managing competing priorities across support, operational and project work.
• Strong stakeholder management and communication skills.
• Experience developing and maintaining operational procedures and service standards.
• Experience working with technical and non-technical stakeholders.

Responsibilities

• Lead and manage the IOS Development & Support team.
• Act as escalation point for operational, technical and service issues.
• Allocate work across support, maintenance, project and development activities.
• Monitor team workload, performance and capacity.
• Support coaching, development and knowledge sharing across the team.
• Own day-to-day operation of Chandler's Help Desk and support services.
• Manage support queues, priorities, escalations and workload distribution.
• Ensure incidents, service requests and problems are managed within SLAs.
• Lead major incidents from triage to resolution and stakeholder communication.
• Record and report on service performance, trends and recurring issues.
• Coordinate permanent fixes for recurring support issues.
• Coordinate IOS development and enhancement activities.
• Support Delivery Manager and Associate Product Manager in workload planning.
• Monitor delivery commitments and elevate risks early.
• Coordinate resources across support and project work to meet client commitments.
• Promote testing, release and change management practices.
• Represent IOS in Chandler CX meetings and coordinate with CPO and product teams.
• Provide regular reporting on support performance, workload, risks and quality.
• Contribute to operational planning and continuous improvement initiatives.
• Maintain support procedures, documentation and knowledge articles.

Skills

Team leadership

Help desk management

Incident management

Stakeholder management

ITIL awareness

Azure DevOps

Jira

Tools

Azure DevOps

Jira

Job description

Integrated OS in Manila seeks an experienced Development & Support Team Leader to manage the IOS Development & Support function. You will act as the primary escalation point, govern service delivery and coordinate with delivery and product teams to align priorities and outcomes.

You will lead, monitor, and coach the team, ensuring high-quality support, handling major incidents, and delivering on client commitments in a fast-paced, offshore environment.