Desktop Support I

ECAM Technologies Corporation; Iloilo City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Day 1 HMO for you and two dependents

Salary increase (annual & performance)

Additional leave credits

Job summary

ECAM Technologies Corporation is seeking an entry-level Desktop Support I to join the Service Desk. You will provide basic hardware/software support, assist in incident management, and help with asset management and documentation for IT communications. This role operates on a 24x7 shift and supports onsite end-user IT needs.

Fresh graduates are welcome. Candidates should have foundational knowledge of Windows and Linux, Office 365, and CCTV/NVR concepts; training will be provided for escalation

Qualifications

• Bachelor's degree in Information Technology, Systems, Computer, Engineering or related disciplines; combination of education, training, and experience may be considered.
• Professional technology certifications are preferred but not required.
• Fresh graduates or those with 0–2 years of experience in similar roles are welcome.
• Basic knowledge of PC hardware components and troubleshooting.
• Familiarity with Windows and Linux operating systems.
• Familiarity with Microsoft Office applications (O365) and similar tools.
• Familiarity with CCTV IP cameras and NVRs is an advantage.
• Strong ability to read and interpret manuals and procedures; good problem solving and teamwork.

Responsibilities

• Set up, configure, and deploy workstation computers and laptops per enterprise standards.
• Coordinate and escalate to Senior Service Desk Engineers, Infrastructure and Vendors for end-user issues.
• Re-image desktops and laptops following company standards.
• Enforce lockdown, security policies and hardening requirements.
• Perform hardware/software maintenance checklist activities.
• Provide direct technical support and follow escalation matrix.
• Troubleshoot issues and determine workarounds for immediate client needs.
• Manage IT Asset lifecycle and ensure inventory accuracy.
• Assist in troubleshooting critical incidents and business outages onsite.

Skills

Hardware troubleshooting

Windows OS

Linux OS

MS Office / O365

Customer service

Teamwork

Documentation

Fresh graduate friendly

Education

Bachelor's degree in IT/CS/Engineering

Tools

IP CCTV

NVRs

Job description

ECAM is looking for talented individuals like you! Be the next Desktop Support I.

Entry-Level IT position under the Service Desk team. The role is responsible in providing basic technical support for hardware and software, application, and technical troubleshooting to internal employees. The role also requires participation in incident management during business outages as the leg and hand support onsite. Ensure that all level 1 tickets are handled in accordance with the SLA and standards.

The role is 24 x 7 shifting schedule and supports administrative and documentation tasks for IT communications, advisories, asset management and any break/fix related concerns for endpoint.

Job Highlights:

• Day 1 HMO for you and two (2) of your dependents.
• Annual and Performance Based Salary Increase
• Additional Leave Credits

Duties & Responsibilities:

• Setup, configure and deploy workstation computers and laptops in compliance with the enterprise standards.
• Coordinates and escalates to Senior Service Desk Engineers, Infrastructure and Vendors in troubleshooting and issues impacting the end users.
• Re-imaging of desktops and laptops and ensure that it follows the company standards for computer
• lockdown, security policies and hardening requirement.
• Conducts hardware and/or software maintenance checklist activities.
• Provides direct technical support to customers and follow the escalation matrix if needed.
• Troubleshoot and find work-around for immediate customer issues.

Asset Management and Inventory

• Facilitates the tasks in the IT Asset Management Lifecycle which includes but not limited to receiving, storing, transferring, repairing, borrowing and disposing of IT equipment and peripherals.
• Ensure that IT inventory is up to date.

Incident Management:

• Assist in troubleshooting critical incidents and business outage. Act as the leg and hand support onsite.

Qualifications:

• College Graduates of Bachelor's Degree in any of the following courses – Information Technology, Systems, Computer, Engineering, Business or related disciplines – or a combination of education, training, and experience deemed equivalent.
• Professional Technology Certifications are preferred but not required.
• Fresh Graduate or those with 0 to 2 years of working experience in similar technology role.
• Basic Knowledge on PC hardware component and troubleshooting.
• Familiarity with device operating systems – Windows, Linux
• Familiarity with Microsoft Office applications, o365 and other similar applications.
• Familiarity with CCTV with IP Cameras and NVRs troubleshooting experience is an advantage
• Ability to read and interpret documents such as procedure manuals. Ability to identify and solve basic problems. Able to work in a team environment.
• Computer savvy and shows keen interest in learning new technologies in a fast-paced working environment.
• Able to solve basic problems and interpret instructions furnished in written, oral, diagram or schedule form. Customer service experience needed

Why join ECAM?

At ECAM, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.