Application Support Engineer (For Pooling)

ECAM Technologies Corporation; Pasig; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Day 1 HMO

Salary increase

Leave credits

Job summary

ECAM Technologies Corporation is seeking an Application Support Engineer to maintain, deploy, and support our tools and applications. You will manage updates, troubleshoot issues, monitor performance, and collaborate on new features to ensure reliability and security.

Qualifications include 0–2 years in application support, strong SQL, Linux, and Azure cloud experience, Windows server skills, and familiarity with ticketing tools (FreshService or Salesforce) and monitoring stacks (Grafana,

Qualifications

• 0–2 years of experience in Application Support.
• Strong SQL and Linux skills for database queries and troubleshooting.
• Familiarity with Azure cloud and Windows servers.
• Experience with ticketing systems (FreshService or Salesforce).
• Knowledge of monitoring tools (Grafana, Datadog, Elastic).
• Good communication skills, both written and verbal.
• Ability to analyze issues and provide timely resolutions.

Responsibilities

• Handle complex issues and p1 outage tickets in a timely manner.
• Investigate application and server logs to identify root causes.
• Review database tables and perform required data checks.
• Create knowledge documents and conduct knowledge transfer.
• Coordinate with other teams and vendors on incident resolution.
• Elevate critical tickets to L3 and prepare documentation for escalation.
• Support setup and configuration changes for testing activities.
• Monitor new tickets and acknowledge within SLA.

Skills

SQL

Linux

Azure

Windows

Ticketing systems

Monitoring tools

Professional communication

Problem-solving

Tools

FreshService

Salesforce

Grafana

Datadog

Elastic

Job description

ECAM is looking for talented individuals like you! Be the next Application Support Engineer.

ECAM’s Application Support Engineer will maintain, deploy, and support our tools and applications. Responsibilities include managing updates, troubleshooting issues, ensuring system performance, and collaborating on new features to maintain reliability and security.

Job Highlights:

• Day 1 HMO for you and two (2) of your dependents.
• Annual and Performance Based Salary Increase
• Additional Leave Credits

Duties & Responsibilities:

• Handle complex issues.
• Handle p1 outage tickets.
• Investigate application and server logs.
• Investigate database tables.
• Create knowledge documents and conduct knowledge transfer.
• Coordinate with other teams and vendors.
• Elevate the ticket to L3 which requires code analysis. Investigation document to be submitted for elevation process.
• Support setup and config changes for test activities.
• Monitor new tickets and acknowledge within SLA.

Change Management

• Change tasks owner, review implementation plan.
• Perform pre and post health checks.
• Send communications during the start until completion of the change.

Qualifications:

• Experience: 0-2 years of relevant experience in Application Support.
• SQL Proficiency: Solid understanding of SQL for database query and management tasks.
• Linux Knowledge: Familiarity with Linux operating systems for application troubleshooting and support.
• Cloud Support: Experience supporting applications hosted in Azure environments.
• Windows Support: Experience supporting applications hosted on Windows servers.
• Ticketing Systems: Proficiency with ticketing tools such as FreshService or Salesforce for issue tracking and resolution.
• Monitoring Tools: Experience with monitoring tools such as Grafana, Datadog, or Elastic to ensure application performance and uptime.
• Professional Communication: Strong communication skills, both written and verbal, for effective collaboration and customer support.
• Problem-Solving Ability: Demonstrated ability to analyze, troubleshoot, and resolve application issues quickly and efficiently.

Why join ECAM?

At ECAM, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.