Desktop Support I

ECAM; Iloilo City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Day 1 HMO for you and two dependents

Annual salary increase

Additional leave credits

Job summary

ECAM in Iloilo City is seeking an entry-level Desktop Support I to deliver basic hardware/software troubleshooting and support for internal employees. The role participates in incident management during outages, provides on-site leg support, and ensures level 1 tickets meet SLA.

The position operates on 24x7 shifts, includes onboarding benefits like HMO for you and dependents, salary increases, and additional leave credits; ideal for fresh graduates or those with up to 2 years of experience.

Qualifications

• Bachelor’s degree in IT or related field, or equivalent experience.
• Fresh graduate or 0–2 years IT experience.
• Basic PC hardware knowledge and troubleshooting.
• Familiar with Windows and Linux.
• Familiar with Office 365.
• Familiar with CCTV/IP cameras and NVRs.
• Able to read and interpret documentation and work in a team.
• Customer service experience preferred.

Responsibilities

• Provide basic hardware and software troubleshooting.
• Setup, configure and deploy workstations.
• Coordinate with Senior Service Desk Engineers, Infrastructure and Vendors for escalations.
• Perform IT asset management and inventory tasks.
• Assist in incident management during outages onsite.
• Follow SLA and standards for level 1 tickets.

Skills

PC hardware troubleshooting

Windows & Linux OS

Office 365

Customer service

Teamwork

Documentation reading

Education

Bachelor's degree in Information Technology or related field

Tools

CCTV/IP cameras & NVRs

Job description

Job Description:

ECAM is looking for talented individuals like you! Be the next Desktop Support I.

Entry-Level IT position under the Service Desk team. The role is responsible in providing basic technical support for hardware and software, application, and technical troubleshooting to internal employees. The role also requires participation in incident management during business outages as the leg and hand support onsite. Ensure that all level 1 tickets are handled in accordance with the SLA and standards.

The role is 24 x 7 shifting schedule and supports administrative and documentation tasks for IT communications, advisories, asset management and any break/fix related concerns for endpoint.

Job Highlights:

• Day 1 HMO for you and two (2) of your dependents.
• Annual and Performance Based Salary Increase
• Additional Leave Credits

Duties & Responsibilities:

Basic Hardware and Software Troubleshooting and Maintenance

• Setup, configure and deploy workstation computers and laptops in compliance with the enterprise
• standards.
• Coordinates and escalates to Senior Service Desk Engineers, Infrastructure and Vendors in
• troubleshooting and issues impacting the end users.
• Re-imaging of desktops and laptops and ensure that it follows the company standards for computer
• lockdown, security policies and hardening requirement.
• Conducts hardware and/or software maintenance checklist activities.
• Provides direct technical support to customers and follow the escalation matrix if needed.
• Troubleshoot and find work-around for immediate customer issues.

Asset Management and Inventory

• Facilitates the tasks in the IT Asset Management Lifecycle which includes but not limited to receiving,
• storing, transferring, repairing, borrowing and disposing of IT equipment and peripherals.
• Ensure that IT inventory is up to date.

Incident Management

• Assist in troubleshooting critical incidents and business outage. Act as the leg and hand support onsite.

Qualifications:

• College Graduates of Bachelor's Degree in any of the following courses – Information Technology, Systems, Computer, Engineering, Business or related disciplines – or a combination of education, training, and experience deemed equivalent.
• Professional Technology Certifications are preferred but not required.
• Fresh Graduate or those with 0 to 2 years of working experience in similar technology role.
• Basic Knowledge on PC hardware component and troubleshooting.
• Familiarity with device operating systems – Windows, Linux
• Familiarity with Microsoft Office applications, o365 and other similar applications.
• Familiarity with CCTV with IP Cameras and NVRs troubleshooting experience is an advantage
• Ability to read and interpret documents such as procedure manuals. Ability to identify and solve basic problems. Able to work in a team environment.
• Computer savvy and shows keen interest in learning new technologies in a fast-paced working environment.
• Able to solve basic problems and interpret instructions furnished in written, oral, diagram or schedule form. Customer service experience needed

Why join ECAM?

At ECAM, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.