Desktop Support Engineer

Recruitify_HR; Cebu City; On-site; PHP 437,000 - 523,000; Full time

Job summary

Recruitify HR is seeking a Desktop Support Engineer to provide on-site end-user support in Cebu City, handling desktop/laptop issues, access management, and escalation. Strong networking and firewall exposure will be prioritized, with leadership experience valued.

The role requires onsite work, shifting schedules, and a commitment to maintaining IT operations with SLA-driven ticket handling.

Qualifications

• 2nd year college completed or college graduate.
• 5 years of IT support experience with networking/firewall exposure.
• 2+ years of leadership/mentoring experience.
• Strong Windows OS troubleshooting and network/VPN knowledge.
• Experience with ticketing systems and standard support processes.
• Willing to work onsite in Cebu City on shifting schedules.
• Not a past or present employee of Wipro.

Responsibilities

• Provide Level 1-2 desktop support for hardware/software, OS, apps, and peripherals.
• Troubleshoot PCs, printers, scanners, VoIP phones, and conferencing tools.
• Support network connectivity (LAN/Wi-Fi/VPN) and coordinate with network teams.
• Assist in firewall-related troubleshooting and basic configuration checks.
• Manage user accounts, onboarding/offboarding, and access permissions.
• Install, configure, and maintain standard images, software, antivirus, and security tools.
• Perform preventive maintenance, asset tracking, and document procedures.
• Ensure timely ticket updates and SLA-based resolutions; escalate major incidents.
• Guide junior staff and provide leadership in daily operations.

Skills

Leadership

Networking

Windows OS

VPN

LAN/Wi-Fi

Ticketing systems

Education

2nd year college completed or College Graduate

Tools

Cisco Certification

FortiGate

Job description

Desktop Support Engineer (Onsite) Cebu City | Up to 43K Package

Work Setup

Onsite Cebu City

Work Schedule

Shifting Schedules

Salary Package

Up to 43,000

Start Date

ASAP

Headcount

1

Employment Type

Full-time, Permanent

Job Summary

We are looking for a Desktop Support Engineer to provide on-site technical support for end-users, ensuring smooth day-to-day IT operations. The role includes desktop/laptop support, user access management, and escalation handling. Candidates with strong experience in networking and firewall technologies and leadership exposure will be prioritized.

Key Responsibilities

• Provide Level 12 desktop support for hardware/software, OS, applications, and peripherals.
• Troubleshoot and resolve issues related to PCs/laptops, printers, scanners, VoIP phones, and conferencing tools.
• Support user connectivity issues (LAN/Wi-Fi/VPN) and coordinate with network/security teams when needed.
• Assist in network and firewall-related troubleshooting, including basic configuration checks and incident triage.
• Manage user accounts and access (password resets, onboarding/offboarding, permissions).
• Install, configure, and maintain standard images, software packages, antivirus, and security tools.
• Perform preventive maintenance, asset tracking, and documentation of procedures/solutions (knowledge base updates).
• Ensure timely ticket updates and resolution based on SLA; lift recurring/major incidents appropriately.
• Provide guidance to junior staff and demonstrate leadership in daily operations when needed.

Qualifications

• At least 2nd year college completed or College Graduate (no specific course required).
• At least 5 years of relevant experience in IT support with solid exposure to networking/firewall environments.
• At least 2 years of leadership experience (team lead/SME/mentor/shift lead).
• Strong knowledge of:
• Windows OS / basic troubleshooting fundamentals
• LAN/Wi-Fi, VPN concepts, IP addressing
• Ticketing systems and support processes
• Preferred (not required):
• Cisco Certification, or security certification related to Palo Alto / Checkpoint / FortiGate
• Must be willing to work onsite in Cebu City and on shifting schedules.
• Not a job hopper (should have stable tenure per company).
• Must NOT be a present or former employee of Wipro.

Recruitment Process (Virtual)

• Initial Interview
• First-level Ops Interview (MS Teams)
• Technical Interview (MS Teams)