Deskside Technician (Batangas)

Stefanini, Inc; Batangas City; On-site; PHP 446,000 - 714,000; Full time

Job summary

Stefanini, Inc. seeks a Deskside Technician I in Marikina to provide on-site hardware and software support for PCs, printers, mobile devices, and AV setups. The role requires 3+ years of corporate desk-side experience with strong Windows 10/11 skills and MS 365 proficiency.

You will assist with asset management, VPN and network issues, and support at internal events, with OT as needed. Collaboration with local and remote teams ensures uptime and customer satisfaction.

Qualifications

• At least 3 years of corporate desk-side support experience.
• Strong on Windows 10/11 environments and PC hardware repair.
• Experience with mobile devices (iOS/Android) and Intune/Azure AD.
• Proficient with Microsoft 365 apps for productivity and collaboration.
• Willing to render overtime for events and critical activities.

Responsibilities

• Provide onsite hardware and software support to clients, troubleshooting PCs, printers, mobiles, and tablets.
• Diagnose and repair end-user system failures, including desktops and peripheral equipment.
• Troubleshoot and resolve network connectivity from user device to the network.
• Perform meeting room checks and ensure AV/room tech is functional for meetings.
• Support IT, AV, and conferencing equipment for events and townhalls.
• Implement virus detection, eradication, and endpoint protection procedures.
• Maintain asset and inventory management, AMDB tagging and physical inventory checks.
• Assist users with Microsoft 365 productivity tools, including Teams and Outlook.
• Collaborate with onsite and remote teams to ensure timely incident resolution and customer satisfaction.
• May be required to render overtime to support events and critical activities.

Skills

Windows support

Windows 10/11

Microsoft 365

Intune

Azure Active Directory

Remote support

VPN

Tools

SCCM

BitLocker

Symantec SEP

AMDB tagging

Job description

Job Details

Job Title: Deskside Technician I

Location: Marikina

Position Type: Full Time

Remaining Positions: 1

Job Responsibilities

• Provide onsite hardware and software support services to clients, including troubleshooting and resolving break/fix issues for PCs, printers, mobile phones, and tablets.
• Diagnose and repair end-user system failures, including desktops, laptops, printers, mobile devices, and other peripheral equipment.
• Troubleshoot and resolve network connectivity issues from the user device to the network.
• Perform regular meeting room checks, ensuring that all AV equipment, connectivity, conferencing systems, and room technology are functional for meetings.
• Support the setup, operation, and troubleshooting of IT, AV, and conferencing equipment for company events and townhalls.
• Implement virus detection, eradication, and endpoint protection procedures.
• Support and maintain asset and inventory management activities, including AMDB tagging, physical inventory checks, and accurate record updates for all IT equipment and mobile devices.
• Assist users with Microsoft 365 productivity tools, including Teams and Outlook, and support setup and configuration of mobile devices and tablets.
• Collaborate with onsite and remote teams to ensure timely incident resolution and excellent customer satisfaction.
• May be required to render overtime in order to support events, townhalls, and critical business activities.

What do you need to succeed?

• At least 3 years of corporate desk side support experience, with strong emphasis on supporting Windows 10 and 11 environments.
• Proven experience in troubleshooting and replacing hardware for PCs, laptops, and end-user equipment.
• Experience supporting, configuring, and troubleshooting mobile phones and tablets (iOS and Android).
• Proficient in Microsoft 365 applications, especially Teams and Outlook, and familiarity with Intune for mobile device management.
• Hands-on experience with Azure Active Directory, Intune, and remote device management solutions.
• Familiarity with asset management and inventory control, including AMDB tagging and inventory audits for all IT equipment and mobile devices.
• Working knowledge of printer and peripheral hardware support.
• Solid understanding of endpoint security tools and practices (e.g., Symantec Endpoint Protection, Bitlocker, SCCM, RDP).
• Strong ability to perform meeting room checks and provide basic support for AV/conferencing equipment and room technology.
• Experience providing IT and AV support for internal and external company events and townhalls.
• Willingness to occasionally work overtime to support events and critical business activities as needed.
• Excellent customer service and communication skills, with the ability to work effectively in a team environment.
• Experience troubleshooting network and wireless connectivity issues, including VPN support.

Pay Range

Based on Experience