Design Operations (DesignOps) Manager

MicroSourcing International; Philippines; On-site; PHP 1,339,000 - 2,009,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Design Operations Manager to lead creative development workflows while working remotely from the Philippines. You will guide client discussions, design solutions, and manage onboarding, training, and go-live activities with delivery teams.

Ideal candidates have a background in graphic or web design, 3–5 years in creative production or design development, and strong stakeholder management, with experience in BPO environments.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 3–5 years of experience in creative design, development, or production.
• 3–5 years in a BPO environment.
• Strong experience in creative design or development with understanding of the other.

Responsibilities

• Serve as the Creative Development expert in client discussions and discovery sessions.
• Understand client needs and propose practical, scalable creative solutions and workflows.
• Lead onboarding, training, and go-live activities for new partnerships.
• Coordinate with clients, Sales, Account Management, Recruiting, and delivery teams for smooth project execution.
• Help define roles, assess candidates, support training, and ensure delivery teams are ready to launch.
• Provide post-launch guidance, troubleshoot issues, and suggest process improvements.

Skills

Creative design

Client-facing

Stakeholder management

Communication

Presentation

Education

Bachelor's degree or equivalent

Tools

Adobe Creative Cloud

Figma

Canva

HTML

CSS

JavaScript

Job description

Position: Design Operations (DesignOps) Manager

Work setup: Work from home

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Design Operation (DesignOps) Manager:

• Serve as the Creative Development subject matter expert in client discussions and discovery sessions.
• Understand client needs and recommend practical, scalable creative solutions and workflows.
• Lead implementation, onboarding, training, and go-live activities for new partnerships.
• Coordinate with clients, Sales, Account Management, Recruiting, and delivery teams to ensure smooth project execution.
• Help define roles, assess candidates, support training, and ensure delivery teams are ready to launch.
• Provide post-launch guidance, troubleshoot creative or technical issues, and recommend process improvements.

What You Need

Non-negotiables

• Bachelor's degree in Graphic Design, Web Design, Digital Media, Computer Science, Marketing, or a related field—or equivalent experience.
• 3–5 years of experience in creative design, creative development, creative production, or a related field.
• 3–5 years of experience in a BPO environment.
• Strong experience in either creative design or creative development, with working knowledge of the other.
• Understanding of creative workflows, design principles, accessibility, responsive design, brand guidelines, and quality assurance.
• Ability to interpret creative briefs, technical specifications, wireframes, storyboards, and client feedback.
• Strong client-facing, communication, presentation, and stakeholder-management skills.
• Familiarity with creative, development, and workflow/project-management tools.
• Strong organizational skills and attention to detail.
• Willingness to work 8:30 a.m. to 5:30 p.m. Eastern Time.

Preferred Skills/expertise

• Experience in client implementations, onboarding, creative discovery, solutions design, process transitions, or pre-sales.
• Previous experience as a Creative Lead, Art Director, Design Lead, Creative Development Lead, or similar role.
• Portfolio or work samples showcasing creative design, development, or production work.
• Familiarity with Adobe Creative Cloud, Figma, Canva, HTML, CSS, JavaScript, or similar tools.
• Experience with high-volume creative production, versioning, resizing, localization, or template-based production.
• Knowledge of digital advertising formats and specifications.
• Experience with automation, generative AI, dynamic creative optimization, or process improvement.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply