Deputy General Manager, Operations

Cognizant; Philippines; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Cognizant Philippines is seeking a Delivery Lead (Deputy General Manager) to establish and oversee account governance across delivery centers. You will lead the account to drive new, renewal and expanded business opportunities, and ensure client satisfaction.

You will build relationships, review performance, drive KPIs, mentor teams, and manage P&L to meet revenue targets. The role requires 15+ years experience, including 8+ in operations leadership and client delivery, in a global service

Qualifications

• 15+ years of professional experience with 8+ in operations lead and project delivery in a customer service or account management setting.

Responsibilities

• Establishes and builds relationships with client and stakeholders for the program.
• Reviews account performance metrics and client satisfaction with Cognizant senior management to optimize performance.
• Drives the KPIs used to measure contribution to client growth and company performance.
• Leads team by supporting and driving career growth, personal/team development, well-being, diversity, and inclusion.
• Leads and contributes to continuous improvement of program management practices, networking, standards, training, tools.
• Manages account P&L to meet or exceed revenue and profitability targets.
• Experience leading diverse teams and collaborating in a multi-cultural environment.
• Strong experience with the global service delivery model.
• Strong client management, leadership, people management & communication skills.
• Familiarity with project management practices & processes.
• Exposure to process modeling techniques; Six Sigma Green Belt/Black Belt trained or certified.

Skills

Account governance

Client management

Leadership

People management

Project management

Six Sigma

Global service delivery

KPI tracking

Job description

The Delivery Lead (Deputy General Manager) will be responsible for establishing, executing and overseeing

account governance across delivery centers. He/She will act as the leader of the account to drive new, renewal,

and expanded business opportunities, profitable growth, and client satisfaction.

Job Duties and Responsibilities

• Establishes and builds relationships with client and other stakeholders for the program.
• Regularly reviews account performance metrics and client satisfaction with Cognizant senior management, engagement, delivery, operations, and finance teams to optimize account performance.
• Drives the KPIs used to measure contribution to the growth of the client’s business and company performance
• Leads team by supporting and driving career growth, personal/team development, well-being, diversity, and inclusion
• Leads and personally contributes to the continuous improvement of the program management community (i.e., best practices, networking, standards, training, tools)
• Manages account P&L to meet or exceed specified revenue and profitability targets.
• Experience leading diverse teams, experience with cultivating and collaborating in a multi-cultural environment.
• Strong experience with the global service delivery model.
• Strong client management, leadership, people management & communication skills
• Familiarity with project management practices & processes
• Exposure to process modeling techniques is essential
• Six Sigma Green Belt/ Black Belt trained or certified

Qualifications

• Years of Experience: 15+ years professional experience, 8+ operations lead and project delivery experience in a customer service or account management setting