Client Delivery Manager

2X; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

2X is seeking a Client Delivery Manager (CDM) responsible for day-to-day delivery across assigned client accounts. You will coordinate cross-functional teams, maintain delivery momentum, and ensure quality, scope adherence, and alignment to delivery standards.

The role combines project management with execution oversight, focusing on delivery hygiene, risk mitigation, and client outcomes while collaborating with Client Partners, Client Success Managers, and internal teams.

Qualifications

• 4-8+ years in project, delivery or program management.
• Experience interacting with clients directly.
• Ability to coordinate multiple cross-functional teams.
• Experience planning timelines, handling risks and dependencies.
• Familiarity with common project management tools.
• Able to manage several projects concurrently.

Responsibilities

• Own day-to-day delivery execution across assigned accounts, ensuring work is delivered on time and to quality standards.
• Lead delivery planning, prioritization, milestones, and capacity in partnership with internal teams.
• Maintain delivery hygiene with timelines, dependencies, workflows, and communication.
• Monitor progress via dashboards, trackers, and reports; identify and mitigate risks early.
• Own delivery health signals and contribute to Client Health Score inputs.
• Coordinate internal delivery across functions and reduce friction or rework.
• Partner with Client Partners and Client Success Managers to ensure outcomes and expansion readiness.
• Facilitate internal delivery stand-ups and client delivery check-ins with documented actions.
• Oversee onboarding of new projects and delivery team members and setup tooling.
• Support QA and identify opportunities to improve delivery execution.
• Assist onboarding and knowledge sharing across delivery teams.
• Identify opportunities to improve processes and workflows to strengthen execution.

Skills

Project/delivery/ program management

Client-facing experience

Cross-functional coordination

Timeline management

Risk and dependency management

Use of project management tools

Multi-project management

Job description

As a Client Delivery Manager (CDM), you are accountable for day-to-day delivery execution across your assigned client accounts. You coordinate cross-functional teams, maintain delivery momentum, and ensure work is delivered with consistency, quality, and operational discipline while aligning to established delivery standards and client objectives.

This role combines project management, delivery coordination, and execution oversight. You maintain delivery hygiene, manage timelines and dependencies, identify risks early, and ensure operational visibility across client programs. You partner closely with Client Partners, Client Success Managers, and functional teams to deliver predictable client outcomes.

Key Responsibilities

• Own day-to-day delivery execution across assigned accounts, ensuring work is delivered on time, within scope, and at required quality standards.
• Lead delivery planning, work prioritization, milestone planning, and capacity coordination in partnership with internal functional teams to deliver against client objectives and value outcomes.
• Maintain delivery hygiene by ensuring timelines, dependencies, workflows, operating rhythms, documentation, and communication remain current and support predictable execution.
• Monitor delivery progress through dashboards, trackers, and reports; proactively identify, mitigate, and escalate risks with context and recommendations before they impact client satisfaction or health scores.
• Own delivery health signals, including utilization trends, SLA adherence, rework rates, and early indicators of delivery risk, ensuring accuracy and timeliness of inputs to the Client Health Score.
• Lead internal delivery coordination across functions, ensuring clarity of ownership, alignment on priorities, and reduction of friction or rework.
• Partner closely with CPs and CSMs to ensure delivery execution supports value realization, client outcomes, and expansion readiness.
• Facilitate internal delivery stand-ups and client delivery check-ins, ensuring actions, decisions, and dependencies are clearly documented and followed through.
• Coordinate and ensure smooth onboarding of new projects and delivery team members, including process orientation, tooling setup, and expectations.
• Support delivery quality by reviewing outputs, reinforcing QA standards, and identifying opportunities to reduce rework and improve execution consistency.
• Support onboarding and knowledge sharing across delivery teams, helping new team members adopt delivery standards, operating rhythms, and tools.
• Identify opportunities to improve delivery processes, reduce rework, and strengthen execution consistency by contributing practical improvements to delivery practices, documentation, and workflows.

Qualifications

• 4-8+ years in project/delivery/program management
• Client-facing experience
• Experience coordinating cross-functional teams
• Experience managing timelines, risks and dependencies
• Experience with project management tools
• Able to manage multiple concurrent projects