Deputy General Manager, Operations

Cognizant Technology Solutions Philippines Inc.; Philippines; On-site; PHP 1,500,000 - 2,500,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking a Delivery Lead (Deputy General Manager) to establish and oversee account governance across delivery centers, driving new and renewal business, profitability, and client satisfaction.

The role requires strong leadership of diverse teams in a multi-cultural environment and deep experience in global service delivery. The incumbent will lead performance reviews with senior management, drive KPI-based improvements, and mentor the program

Qualifications

• 15+ years of professional experience with 8+ operations lead and project delivery experience in a customer service or account management setting.
• MBA or Master’s degree preferred; Bachelor’s degree required.

Responsibilities

• Establishes and builds relationships with client and other stakeholders for the program.
• Regularly reviews account performance metrics and client satisfaction with Cognizant senior management, engagement, delivery, operations, and finance teams to optimize account performance.
• Drives KPIs to measure growth contribution to the client’s business and company performance.
• Leads team by supporting and driving career growth, personal/team development, well-being, diversity, and inclusion.
• Leads and contributes to continuous improvement of the program management community (best practices, networking, standards, training, tools).
• Manages account P&L to meet or exceed revenue and profitability targets.

Skills

Team leadership

Multi-cultural teamwork

Global service delivery

Client management

Communication

Project management

Process modeling

Six Sigma

Education

MBA or Master’s degree preferred

Bachelor’s degree required

Job description

About the Job:

The Delivery Lead (Deputy General Manager) will be responsible for establishing, executing and overseeing

account governance across delivery centers. He/She will act as the leader of the account to drive new, renewal,

and expanded business opportunities, profitable growth, and client satisfaction.

Job Duties and Responsibilities

• Establishes and builds relationships with client and other stakeholders for the program.

• Regularly reviews account performance metrics and client satisfaction with Cognizant senior management, engagement, delivery, operations, and finance teams to optimize account performance.

• Drives the KPIs used to measure contribution to the growth of the client’s business and company performance

• Leads team by supporting and driving career growth, personal/team development, well-being, diversity, and inclusion

• Leads and personally contributes to the continuous improvement of the program management community (i.e., best practices, networking, standards, training, tools)

• Manages account P&L to meet or exceed specified revenue and profitability targets.

Essential Skills

• Experience leading diverse teams, experience with cultivating and collaborating in a multi-cultural environment.

• Strong experience with the global service delivery model.

• Strong client management, leadership, people management & communication skills

• Familiarity with project management practices & processes

• Exposure to process modeling techniques is essential

• Six Sigma Green Belt/ Black Belt trained or certified
  

Qualifications

• Years of Experience: 15+ years professional experience, 8+ operations lead and project delivery experience in a customer service or account management setting

• MBA or Master’s degree preferred; Bachelor’s degree required.