Deputy General Manager (DGM) – Process Excellence / Automation

PM Consulting; Philippines; On-site; PHP 4,000,000 - 7,000,000; Full time

Job summary

PM Consulting is seeking a Deputy General Manager (DGM) for Process Excellence / Automation in the Philippines. The role leads automation initiatives across voice and non-voice operations, driving analytics, BRDs, and dashboards to improve efficiency.

The ideal candidate has 13+ years of experience, Lean Six Sigma Master Black Belt certification, and domain exposure to insurance campaigns or related operations. Strong stakeholder engagement is essential.

Qualifications

• Minimum 13 years of professional experience.
• Strong experience in automation, process excellence, or operational transformation roles.
• Lean Six Sigma Master Black Belt Certification required.
• Experience in insurance campaigns or insurance-related operations.
• Proven ability to lead automation assessments and implementation initiatives.

Responsibilities

• Identify automation opportunities across voice and non-voice processes.
• Conduct automation assessments and feasibility studies for process improvement.
• Develop BRDs, project charters, and automation proposals.
• Prepare BRDs, use cases, and automation documentation.
• Partner with operations and stakeholders to identify improvement opportunities.
• Drive automation implementation from assessment to execution.
• Apply statistical models and forecasting to analyze volumes and capacity.
• Leverage data mining to produce actionable insights.
• Develop dashboards and performance analytics for decisions.
• Build and maintain stakeholder relationships.

Skills

Automation opportunity identification

Business process analysis

Statistical modeling and forecasting

Data mining and analytics

Stakeholder engagement

Tools

UiPath

Automation Anywhere

Blue Prism

Power BI

Tableau

Advanced Excel

Job description

Deputy General Manager (DGM) – Process Excellence / Automation

Job Openings Deputy General Manager (DGM) – Process Excellence / Automation

About the job Deputy General Manager (DGM) – Process Excellence / Automation

The Deputy General Manager – Process Excellence is responsible for identifying automation opportunities and driving process improvement initiatives across voice and non-voice operations. This role plays a critical part in delivering operational efficiencies through automation, analytics, and process optimization.

The position requires strong expertise in Lean Six Sigma methodologies, business process analysis, and automation frameworks.

Key Responsibilities

• Identify automation opportunities across voice and non-voice processes
• Conduct automation assessments and feasibility studies for process improvement
• Develop business cases, project charters, and automation proposals
• Prepare Business Requirement Documents (BRDs), use cases, and automation documentation
• Partner with operations and business stakeholders to identify process improvement opportunities
• Drive automation implementation initiatives from assessment to execution
• Apply statistical models and forecasting techniques to analyze volumes, capacity, and customer behavior
• Leverage data aggregation and mining techniques to produce actionable insights
• Develop dashboards, reports, and performance analytics to support operational decisions
• Build and maintain strategic relationships with internal and external stakeholders

Qualifications

• Minimum 13 years of professional experience
• Strong experience in automation, process excellence, or operational transformation roles
• Lean Six Sigma Master Black Belt Certification required
• Experience in insurance campaigns or insurance-related operations
• Proven ability to lead automation assessments and implementation initiatives

Required Skills

• Automation opportunity identification
• Business process analysis
• Statistical modeling and forecasting
• Data mining and analytics
• Stakeholder engagement and strategic partnership

Preferred Tools

• RPA tools (UiPath, Automation Anywhere, Blue Prism or similar)
• Data visualization tools (Power BI, Tableau)
• Advanced Excel and analytics tools
• Process documentation and workflow tools