Dental Appointment Coordinator

Outsourcey; Philippines; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Job summary

Outsourcey in the Philippines seeks a scheduling professional to manage patient appointments in a healthcare setting. You will engage with patients by phone, SMS, and email, schedule visits in the practice management system, and maintain accurate records of interactions and qualifications.

Ideal candidates demonstrate strong communication, multitasking, and tech-savviness, with a customer-centric approach to ensure a smooth patient experience across channels.

Qualifications

• Experience in appointment scheduling, preferably in a dental or healthcare environment.
• Strong communication skills in phone, SMS, and email.
• Familiarity with third-party lead management systems such as Progressive and appointment management software in a healthcare setting.
• Ability to multitask, manage time efficiently, and prioritize scheduling tasks without sacrificing attention to detail.
• Comfort with CRM systems and scheduling tools.

Responsibilities

• Lead management and communication with patients via phone, SMS, and email.
• Coordinate and schedule appointments in the practice management system.
• Build rapport with patients, providing accurate information about services and protocols.
• Maintain up-to-date and accurate records of patient interactions, appointments, and qualifications.
• Proactively follow up with leads and existing patients to confirm appointments and reschedule when needed.
• Coordinate with treatment coordinators or staff to ensure leads are qualified for consultations or services.

Skills

Scheduling & patient interaction

Verbal & written communication

CRM systems

Multitasking

Tech-savviness

Customer-centric attitude

Tools

Progressive

Practice management software

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements

• Experience in Scheduling and Patient Interaction: Experience in appointment scheduling, preferably in a dental or healthcare environment.
• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to build trust and maintain professionalism with patients over phone, SMS, and email.
• Proficiency in Scheduling Software: Familiarity with third-party lead management systems such as Progressive and appointment management software in a healthcare setting.
• Organizational Skills: Strong ability to multitask, manage time efficiently, and prioritize scheduling tasks without sacrificing attention to detail.
• Tech-Savvy and Adaptive: Comfortable with technology, including CRM systems, scheduling tools, and communication platforms, and quick to learn new software.
• Customer-Centric Attitude: A friendly, empathetic, and professional demeanor with a passion for providing exceptional patient service.

Core responsibilities

• Lead Management and Communication: Respond promptly to patient inquiries received through Progressive and other advertising platforms via phone, SMS, and email to engage and qualify leads.
• Appointment Scheduling: Coordinate and schedule appointments in the practice management system, ensuring availability aligns with both patient needs and provider schedules.
• Patient Interaction: Build rapport with patients, providing them with accurate information about services, treatment options, and appointment protocols to enhance their experience.
• Data Entry and System Updates: Maintain up-to-date and accurate records of patient interactions, appointments, and qualifications in the relevant systems.
• Follow-Up Communication: Proactively follow up with leads and existing patients to confirm appointments, reschedule missed appointments, and encourage continued care.
• Collaboration with Internal Teams: Coordinate with treatment coordinators or other staff to ensure leads are appropriately qualified and ready for consultations or services.

Benefits

• Competitive salary Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.