Delivery Operations Lead — Coach & KPI Champion

Concentrix; Makati; On-site; PHP 480,000 - 800,000; Full time

Job summary

Concentrix in Makati, Philippines is seeking a Delivery Operations Supervisor (GVPTP) to lead a group of call center associates, monitor attendance, and ensure service levels align with contract KPIs and policies. You will coach staff weekly and drive performance improvements, while upholding Concentrix values.

The role requires a Bachelor's degree with 2–4 years of relevant experience, strong communication skills, and proficiency in MS Office.

Qualifications

• Bachelor's degree in related field with 2–4 years of experience.
• Strong written and verbal communication.
• Ability to lead and mentor a team.
• Proficient in Microsoft Office.

Responsibilities

• Supervise a group of call center associates daily.
• Coach direct reports to meet weekly performance metrics.
• Identify performance issues and plan improvements.
• Ensure KPIs and financial expectations are met.
• Lead team meetings and organize team activities.

Skills

Team leadership

Coaching

Communication

MS Office

Multitasking

Mentoring

Education

Bachelor's degree

Tools

MS Office Suite

Job description

Concentrix in Makati, Philippines is seeking a Delivery Operations Supervisor (GVPTP) to lead a group of call center associates, monitor attendance, and ensure service levels align with contract KPIs and policies. You will coach staff weekly and drive performance improvements, while upholding Concentrix values.

The role requires a Bachelor's degree with 2–4 years of relevant experience, strong communication skills, and proficiency in MS Office.