Global Business Services Delivery Lead

PwC Acceleration Center Manila

Pasig

On-site

PHP 1,800,000 - 3,200,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

PwC Acceleration Center Manila invites an experienced Business Services Operations Manager to lead delivery and client service across multiple territories. You will support the Operations Leader, engage with territories, and help develop and implement new services.

Reporting to the Operations Leader, you will supervise daily operations, drive performance, ensure quality, and support transformation initiatives.

Qualifications

Minimum 8 years of operational and client delivery experience in an international/ multinational shared services environment.
Experience in operations management within Business Services or BPO.
Fluency in English; strong written and verbal communication.
Ability to lead without direct reports in a matrix organization and to influence senior stakeholders.

Responsibilities

Oversee day-to-day execution of Business Services operations across assigned teams.
Drive performance, productivity, and adherence to SLAs and quality standards.
Collaborate with the Operations Leader and cross-AC teams to drive process consistency.
Support onboarding of new services and readiness across territories.
Provide leadership and supervision to project teams and develop talent.