Delivery Governance & UAT Lead

Optogrow Operations Management Services; Mandaluyong; On-site; PHP 446,000 - 781,000; Full time

Job summary

A leading operations management firm in Metro Manila is seeking an Operations Supervisor to oversee project governance, monitor SLAs, and conduct User Acceptance Testing (UAT). The ideal candidate will have 2-5 years of experience in project coordination and familiarity with task management tools, preferably ClickUp. With a focus on ensuring task logging and compliance, this role requires a detail-oriented individual who can operate effectively in a dynamic environment. Strong documentation and risk awareness skills are essential.

Qualifications

• 2–5 years of experience in project coordination or operations supervisory role.
• High attention to detail and strong documentation skills.

Responsibilities

• Ensure all client-related tasks are logged in ClickUp.
• Monitor response and completion SLAs.
• Perform internal User Acceptance Testing (UAT).
• Attend weekly cluster review meetings.
• Ensure no work begins without proper task logging.

Skills

Project coordination

Task management tools

Documentation skills

Risk awareness

Tools

ClickUp

Job description

A leading operations management firm in Metro Manila is seeking an Operations Supervisor to oversee project governance, monitor SLAs, and conduct User Acceptance Testing (UAT). The ideal candidate will have 2-5 years of experience in project coordination and familiarity with task management tools, preferably ClickUp. With a focus on ensuring task logging and compliance, this role requires a detail-oriented individual who can operate effectively in a dynamic environment. Strong documentation and risk awareness skills are essential.