Operations Supervisor

Optogrow Operations Management Services; Mandaluyong; On-site; PHP 446,000 - 781,000; Full time

Job summary

A leading operations management firm in Metro Manila is seeking an Operations Supervisor to oversee project governance, monitor SLAs, and conduct User Acceptance Testing (UAT). The ideal candidate will have 2-5 years of experience in project coordination and familiarity with task management tools, preferably ClickUp. With a focus on ensuring task logging and compliance, this role requires a detail-oriented individual who can operate effectively in a dynamic environment. Strong documentation and risk awareness skills are essential.

Qualifications

• 2–5 years of experience in project coordination or operations supervisory role.
• High attention to detail and strong documentation skills.
• Experience in a digital agency, SaaS, automation, or tech environment preferred.
• High attention to detail and strong documentation skills.
• Ability to enforce process without being confrontational and identify risk patterns early.

Responsibilities

• Ensure all client-related tasks are logged in ClickUp.
• Monitor response and completion SLAs.
• Perform internal User Acceptance Testing (UAT).
• Attend weekly cluster review meetings.
• Ensure no work begins without proper task logging.
• Prepare weekly internal task status summaries.
• Prevent tasks from living only in chat or memory.
• Monitor response and completion SLAs.
• Identify patterns of delay or instability.
• Flag at-risk deliverables before client escalation.
• Escalate governance risks to the Lead Tech Architect when necessary.
• Maintain a monthly delivery risk report.
• Perform internal UAT before client exposure.
• Validate deliverables against defined acceptance criteria.
• Document discrepancies between expected vs. actual behavior.
• Return work to Tech Leads when UAT criteria are not met.
• Track UAT rejection frequency and patterns.
• Support refinement of UAT checklists and testing procedures.
• Attend weekly cluster review meetings (observer/reporting role).
• Track cluster performance indicators (overdue rate, UAT rejection trends, escalation frequency).
• Provide visibility dashboards to leadership.
• Surface recurring risks early.
• Ensure no work begins without proper task logging.
• Reinforce non-negotiable operational rules.
• Identify repeated process violations.
• Support structural stability through disciplined enforcement.

Skills

Project coordination

Task management tools

Documentation skills

Risk awareness

Attention to detail

Documentation & reporting

Risk identification

Process enforcement

Tools

ClickUp

Job description

ROLE OVERVIEW

The Operations Supervisor is responsible for delivery governance, task visibility, SLA monitoring, and internal User Acceptance Testing (UAT).

This role ensures that work moves through the pipeline clearly, risks are surfaced early, and no task falls through the cracks.

This is not a technical architecture role. It is an operational governance and quality assurance role focused on protecting delivery standards and preventing silent failures.

KEY RESPONSIBILITIES

1. Project & Task Governance (ClickUp Ownership)

• Ensure all client-related tasks are logged in ClickUp
• Enforce task hygiene (owner, due date, description, acceptance criteria)
• Monitor overdue tasks and aging items
• Follow up on stalled or blocked work
• Maintain delivery visibility across clusters
• Prepare weekly internal task status summaries
• Prevent tasks from living only in chat or memory

2. SLA Monitoring & Risk Escalation

• Monitor response and completion SLAs
• Identify patterns of delay or instability
• Flag at-risk deliverables before client escalation
• Escalate governance risks to the Lead Tech Architect when necessary
• Maintain a monthly delivery risk report

3. User Acceptance Testing (UAT)

• Perform internal UAT before client exposure
• Validate deliverables against defined acceptance criteria
• Document discrepancies between expected vs. actual behavior
• Return work to Tech Leads when UAT criteria are not met
• Track UAT rejection frequency and patterns
• Support refinement of UAT checklists and testing procedures

Note: The PM Associate validates business workflow outcomes, not architecture design decisions.

4. Cluster Visibility & Reporting

• Attend weekly cluster review meetings (observer/reporting role)
• Track cluster performance indicators (overdue rate, UAT rejection trends, escalation frequency)
• Provide visibility dashboards to leadership
• Surface recurring risks early

5. Governance Compliance Enforcement

• Ensure no work begins without proper task logging
• Reinforce non-negotiable operational rules
• Identify repeated process violations
• Support structural stability through disciplined enforcement

Required Qualifications

• 2–5 years of experience in project coordination, project management or Operations supervisory role
• Strong familiarity with task management tools (ClickUp preferred)
• Experience in a digital agency, SaaS, automation, or tech environment preferred
• High attention to detail
• Strong documentation and reporting skills
• Comfortable enforcing process without being confrontational
• Ability to identify risk patterns early

Core Competencies

• Structured thinking
• High accountability
• Process discipline
• Calm under pressure
• Clear written communication
• Independent problem-solving
• Risk awareness