Defense IT Operations Deputy Program Lead

TekSynap

Metro Manila

On-site

PHP 10,992,000 - 14,133,000

Full time

14 days+

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Benefits offered by this job

Health benefits

Dental & Vision

401K

Life insurance

Disability plans

Paid vacation

Job summary

TekSynap seeks a Deputy Program Manager to join our Defense team in supporting DoD contracts. The role focuses on running daily operations, coordinating functional leads, and ensuring service performance for enterprise IT environments.

The position requires extensive DoD experience, ITIL knowledge, and a track record of leading multiple technical teams. Expect a demanding, fast-paced environment with security clearance expectations and government program responsibilities.

Qualifications

Ten years of relevant experience including at least six years leading enterprise IT operations.
ITIL process knowledge.
Experience managing service desk/NOSC or infrastructure operations.
Understanding of cybersecurity, RMF, cloud, and asset management.
Demonstrated ability to manage multiple technical teams in a high-tempo DoD environment.
Demonstrated experience supporting government agencies, customers, or contracts within federal environments.

Responsibilities

Run daily operations battle rhythm.
Coordinate functional leads.
Monitor service performance.
Ensure incident requests, problems, changes, and escalation processes are effective.
Staffing and schedule management.
Maintain operational dashboards.
Coordinate with PM on risks, issues, staffing, and customer priorities.
Ensure technical teams meet performance standards and reporting requirements.