Deputy Program Manager w/Secret Clearance

TekSynap; Metro Manila; On-site; PHP 10,992,000 - 14,133,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

401K

Life insurance

Disability plans

Paid vacation

Job summary

TekSynap seeks a Deputy Program Manager to join our Defense team in supporting DoD contracts. The role focuses on running daily operations, coordinating functional leads, and ensuring service performance for enterprise IT environments.

The position requires extensive DoD experience, ITIL knowledge, and a track record of leading multiple technical teams. Expect a demanding, fast-paced environment with security clearance expectations and government program responsibilities.

Qualifications

• Ten years of relevant experience including at least six years leading enterprise IT operations.
• ITIL process knowledge.
• Experience managing service desk/NOSC or infrastructure operations.
• Understanding of cybersecurity, RMF, cloud, and asset management.
• Demonstrated ability to manage multiple technical teams in a high-tempo DoD environment.
• Demonstrated experience supporting government agencies, customers, or contracts within federal environments.

Responsibilities

• Run daily operations battle rhythm.
• Coordinate functional leads.
• Monitor service performance.
• Ensure incident requests, problems, changes, and escalation processes are effective.
• Staffing and schedule management.
• Maintain operational dashboards.
• Coordinate with PM on risks, issues, staffing, and customer priorities.
• Ensure technical teams meet performance standards and reporting requirements.

Skills

IT leadership

ITIL knowledge

Service desk / NOSC

Cybersecurity / RMF / cloud / asset mg

DoD / federal environments

Education

Bachelor's degree in IT / CS / cybersecurity, etc.

Job description

We are seeking a Deputy Program Manager to join our Defense team!

Experience

Required Qualifications

• Ten (10) years of relevant experience including at least six (6) years leading enterprise IT operations.
• Enterprise IT operations leadership experience.
• ITIL process knowledge.
• Experience managing service desk/NOSC or infrastructure operations.
• Understanding of cybersecurity, RMF, cloud, and asset management.
• Demonstrated ability to manage multiple technical teams in a high-tempo DoD environment.
• Demonstrated experience supporting government agencies, customers, or contracts within federal environments. This includes the Intelligence Community (IC), Department of Defense (DoD), Federal Civil agencies, and military organizations. Prior experience supporting the same or similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape, is highly desirable.

Certifications

At least one of the following certifications/credentials (Must meet applicable DoD 8140 qualification requirements)

• CompTIA SecurityX (formerly CASP+)
• GIAC Security Essentials (GSEC)
• DAWIA Program Management Practitioner
• CompTIA Security+

Education Requirements

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, Information Systems, Data Science, Software Engineering, or a related technical discipline.

Clearance

• Secret

Responsibilities

• Run daily operations battle rhythm.
• Coordinate functional leads.
• Monitor service performance.
• Ensure incident requests, problems, changes, and escalation processes are effective.
• Staffing and schedule management.
• Maintain operational dashboards.
• Coordinate with PM on risks, issues, staffing, and customer priorities.
• Ensure technical teams meet performance standards and reporting requirements.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job . Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions .

• Location: Arlington, VA
• Type of environment: Office
• Noise level: Low
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: less than 20%

Wage Information

Target salary range: $175,000 - $225,000. The salary range displayed is an estimate and will be determined based on several factors, including the individual’s combination of education, knowledge, skills, competencies, and experience, as well as contract parameters and organizational requirements. The listed salary represents one component of the total compensation package for employees.

Work Authorization / Security Clearance

U.S. Citizen

Secret – IT-II (Tier 3)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Other Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This position supports an upcoming government contract proposal and is contingent upon contract award and government approval. Candidates must meet all stated requirements and may be required to sign a Letter of Commitment (LOC).

Company Description

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Equal Employment Opportunity

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact [e-mail] for assistance.