Debt Collections Specialist - SSC

Coface; Philippines; Hybrid; PHP 881,000 - 1,322,000; Full time

Benefits offered by this job

Flexible hybrid work

Career development

Ongoing training

Competitive benefits

Job summary

Coface Mexico City is seeking a Debt Collections Specialist to provide operational and administrative support for debt collection activities across North American countries under the Shared Service Center directive. You will perform daily Claims and Debt Collection operations for the region.

The role requires 1–2 years of experience in law, insurance, audit, or business, and a Bachelor's degree. Fluent English is essential, with strong client service, communication, and problem‑solving skills.

Qualifications

• Bachelor's degree in Law, Risk Management, or Business.
• 1–2 years of experience in law, insurance, audit, or business.
• Strong English communication and client service skills.

Responsibilities

• Provide operational and administrative support for debt collection activities.
• Manage sensitive cases and maintain accurate records.
• Escalate critical issues to leadership and collaborate with teams.
• Maintain timely reporting of operational metrics.

Skills

Advanced English

Debt collection

Attention to detail

Customer service

Ownership

Critical thinking

Organized

Communication

Team player

Education

Bachelor's degree in Law, Risk Management, or Business

Job description

Debt Collections Specialist

Overview

Provide operational and administrative support for Debt Collection activities across North American countries under the Shared Service Center directive. Responsible for performing daily Claims & Debt Collection operations for North America.

Key Responsibilities

Performance

Ensure timely and accurate completion of assigned tasks in alignment with service standards. Manage sensitive cases and provide consistent client support. Handle specialized activities related to debt collection and compliance. Monitor workload and maintain accurate records of activities. Escalate critical issues promptly to leadership. Build and maintain positive relationships with internal teams and external stakeholders. Participate in governance and operational meetings as required. Contribute insights to support informed decision-making. Complete all required training and compliance activities on schedule.

Continuous Improvement

Identify and implement process enhancements regularly. Track and report improvements and their impact on efficiency.

Collaboration & Engagement

Promote teamwork and cross-functional collaboration. Maintain a proactive, solution-focused approach. Demonstrate accountability and ownership in all responsibilities.

Reporting

Maintain accurate and timely reporting of key operational metrics.

Professional Experience & Education

Education: Minimum Bachelor's degree in Law, Risk Management, or Business. Experience: 1-2 years in law, insurance, audit, or business.

Essential Skills

• Advanced English (reading, writing, speaking, comprehension).
• Debt collection experience.
• Result-oriented and detail-oriented.
• Customer-focused with strong client service skills.
• Proactive, with ownership and accountability.
• Critical thinking and professional behavior.
• Well-organized and adaptable to change.
• Strong communication and stakeholder management.
• Team player.

Desirable Skills

• Legal knowledge in debt collection.
• Experience in the insurance sector.
• Excellent communication skills in Spanish, Portuguese and English.

What We Offer

• Flexible hybrid work model
• Career development in a global, inclusive environment
• Ongoing training and learning opportunitiesCompetitive benefits exceeding legal requirements

Location: Ciudad de México/Mexico City (Hybrid - 2 days onsite, 3 days remote)