DE034096-Delivery Operations Sr Analyst

8003 Accenture Inc Company; Quezon City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Accenture is seeking a Delivery Operations Sr Analyst to lead a Trust & Safety team focused on reviewing user content and assisting with responsible AI prompts. The role involves coaching ~25 team members, monitoring policy changes, and resolving complex issues while maintaining resilience due to exposure to sensitive material.

Return to Office setup in Quezon City. The position requires strong English skills, attention to detail, and the ability to work with multiple data streams.

Qualifications

• Strong coping and resilience for handling sensitive content.
• Ability to remain objective and adhere to client policies.
• Excellent attention to detail.
• Excellent English comprehension and communication.
• Ability to synthesize information from multiple streams.
• Strong critical thinking and decision making.

Responsibilities

• Support content review teams by following client guidelines and using required tools.
• Stay updated on changing client policies and guidelines.
• Investigate and resolve complex content or AI issues with the Trust & Safety team.

Skills

Emotional resilience

Stress management

Attention to detail

English communication

Analytical thinking

Decision making

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE:

Delivery Operations Sr Analyst

WORK SETUP:

Return to Office

OVERALL PURPOSE:

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Trust and Safety resources, inclusive of content moderators and responsible AI practitioners whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system and/or creating prompts to interrogate large language models, evaluating their responses, and contributing to the development of a baseline understanding of responsible AI issues for generative AI. Due to the nature of the role, the individuals and you may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns. The Trust & Safety team does meaningful work that helps to keep the internet safe. It may also be challenging, at times. In the context of this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious) and may assist the team with thematic prompting, responsible AI issues, governance, policy, consulting work and program management. Therefore, any role supporting Trust and Safety resources needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. This role requires active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

As a Team Lead, you will:

• Manage the team of Trust & Safety resources, provide coaching/feedback based on the performance/career growth.
• A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process.

Note: The reviewed/audited content could be sensitive or of graphic nature

RESPONSIBILITIES:

• Support those who review, classify and/or remove, work with, view or engage with content according to client guidelines, using specific tools and channels and/or creating prompts to interrogate large language models, evaluating their responses, and contributing to the development of a baseline understanding of responsible AI issues for generative AI.
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, research, and relay complex content or responsible AI issues to the broader Trust and Safety team

OTHERS:

• Project Shift Schedule: Rotation Project
• Rest Day: Rotation Project/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS:

• Strong coping, emotional resilience, and stress-management skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Excellent comprehension, communication and English skills
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision making

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture