DE033546-HR Service Delivery Manager (TMS)

Accenture; Philippines; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Accenture is seeking an HR Service Delivery Manager to lead end-to-end HR Operations from Quezon City, Philippines. The role covers Talent Acquisition, Workforce Administration, and Hire-to-Retire, with a focus on service quality and risk controls.

Night shifts and regional scope may apply as part of a global delivery model. The ideal candidate has extensive experience managing large teams (>20) and implementing HR automation to improve efficiency across geographies, including North America

Qualifications

• 15+ years of industry experience in HR operations and services.

Responsibilities

• Lead HR Operations across Talent Acquisition, Workforce Administration, and Hire-to-Retire.

Skills

Operational Excellence

Stakeholder Management

People Management

Leading with Data & Insights

Talent Management

Automation in HR

HR Controls & Risk Mitigation

HR Operations Knowledge

Education

Bachelor’s Degree or equivalent in HR Management or Business Management

Tools

HR Automation Tools

Job description

POSITION TITLE

HR Service Delivery Manager

WORK SETUP

RTO

RESPONSIBILITIES

Incumbent is responsible to lead HR Operations. These core delivery areas are:

• HR Operations - Talent acquisition
• HR Operations - Workforce Administration
• HR Operations - Overall Hire to retire

OTHERS

• Project Shift Schedule: Night Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Quezon City, Cyberpark Tower 1

SKILLS AND QUALIFICATIONS

Incumbent must have solid experience in running HR Operations for multiple Geographies Exposure to North Americas HR Operations is preferred Should be proficient in understanding various facets of Hire to retire journey Incumbent should have exposure Experience in managing HR Operations for an employee base of > 1,000 Should have led a team of more than 20 employees in a complex Operations environment Should have good experience in managing, running and instituting HR Controls and mitigating Risk in large set up Should be abreast with latest technology in the HR Operations space and should be able to roll out automation as required by the operations Should know concepts of Operations excellence (or any other quality management tools)

KEY QUALIFICATIONS/SKILLS

• Standard HR Service Delivery Exec Profile
• 15 years+ industry experience
• 8 years+ supervisory experience
• No DomainOpen to undergraduates with relevant experienceBachelor’s Degree or equivalent work experience, preferably with a focus in Human Resources Management or Business ManagementDomain Skills/Experience (Only if applicable)Requirement (Preferred/Required)Operational ExcellenceStakeholder ManagementPeople ManagementLeading with Data & InsightsTalent ManagementAdvocate & Influence staffing best practice

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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