DE033510-Workforce Services Manager

Accenture; Philippines; On-site; PHP 1,000,000 - 1,400,000; Full time

Job summary

Accenture's Philippines team seeks a Workforce Services Manager to drive WFM initiatives, deliver metrics, and optimize performance across the group. The role involves coordinating with HR, Finance, Operations, and IT to align resources with contractual objectives, managing rotation-based shifts, and ensuring compliance with labor laws.

You will lead a team, translate business needs into workforce plans, and provide data-driven insights to guide strategic decisions in a dynamic, global services

Qualifications

• Standard WFM profile.
• At least 8-12 years of relevant experience in WFM.
• At least 5 years leadership experience.

Responsibilities

• Develop and implement WFM strategies aligned with organizational goals.
• Drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments.
• Translate business needs into workforce plans.
• Utilize advanced analytical skills to provide data-driven insights and recommendations.
• Lead change management for WFM processes and tools.
• Contribute ideas to innovate processes, systems, organization and culture.
• Ensure compliance with labor laws and company policies.
• Collaborate with HR, Finance, Operations, and IT on resource planning.
• Develop resources under their span.

Skills

WFM

Leadership

Data-driven analytics

Forecasting

Job description

POSITION TITLE: Workforce Services Manager

WORK SETUP: RTO

OVERVALL PURPOSE: The Workforce Services Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.

RESPONSIBILITIES

• Develop and implement WFM strategies aligned with organizational goals
• This position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments
• Translate business needs into workforce plans.
• Utilize advanced analytical skills to assess various concepts, alternatives, and proposed solutions, providing data-driven insights and recommendations
• Lead change management for WFM processes and tools.
• Continually offer input to innovate processes, systems, organization and culture
• Ensure compliance with labor laws and company policies.
• Collaborate with HR, Finance, Operations, and IT on resource planning
• Responsible for the development of resources under his/her span

OTHERS:

Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Project/Team Location: Quezon City, Cyberpark Tower 1

SKILLS AND QUALIFICATIONS: Standard WFM Profile At least 8-12 years of relevant experience in WFM At least 5 years leadership experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.