DE033435-Delivery Lead Manager

Accenture in the Philippines; Philippines; Hybrid; PHP 1,674,000 - 2,120,000; Full time

Job summary

Accenture in the Philippines is seeking a Delivery Operations Associate Manager to interpret business objectives, oversee daily operations, manage workloads, and ensure quality across client engagements in a hybrid setup based at Quezon Gateway Tower 2.

The role requires strong leadership with 8–12 years in service delivery, at least 5 years in leadership, and proven ability to collaborate with project managers on large-scale initiatives, analyze reports, and drive process improvements.

Qualifications

• Standard Service Delivery Profile
• At least 8-12 years of relevant experience in Service Delivery
• At least 5 years leadership experience

Responsibilities

• Interpret business objectives and execute operational practices.
• Review incoming work for clarity and provide clear directions.
• Perform data entry and other client-related tasks as needed.
• Demonstrate expert knowledge of processes and systems.
• Make decisions regarding daily operations, including work assignments and scheduling.
• Manage workloads and provide development opportunities for team members.
• Ensure the quality and accuracy of outgoing work.
• Develop support materials for team use.
• Prepare and analyze complex reports.
• Ensure client responsibilities are met in accordance with service agreements.
• Serve as a subject matter expert and primary point of contact for senior clients.
• Address complex issues and implement effective resolutions.
• Identify and implement opportunities for team improvement.
• Direct work activities within budget guidelines.
• Collaborate with project managers on large-scale projects.
• Analyze quality audit results and develop process improvement initiatives.
• Provide operational statistics and escalation issues as needed.
• Plan and facilitate team meetings and presentations.
• Create and monitor annual team objectives.

Skills

Service Delivery

Leadership

Job description

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Operations Associate Manager WORK SETUP: Hybrid OVERALL PURPOSE: Interpret business objectives and execute operational practices. Review incoming work for clarity and provide clear directions. RESPONSIBILITIES:
• Perform data entry and other client-related tasks as needed.
• Demonstrate expert knowledge of processes and systems.
• Make decisions regarding daily operations, including work assignments and scheduling.
• Manage workloads and provide development opportunities for team members.
• Ensure the quality and accuracy of outgoing work.
• Develop support materials for team use.
• Prepare and analyze complex reports.
• Ensure client responsibilities are met in accordance with service agreements.
• Serve as a subject matter expert and primary point of contact for senior clients.
• Address complex issues and implement effective resolutions.
• Identify and implement opportunities for team improvement.
• Direct work activities within budget guidelines.
• Collaborate with project managers on large-scale projects.
• Analyze quality audit results and develop process improvement initiatives.
• Provide operational statistics and escalation issues as needed.
• Plan and facilitate team meetings and presentations.
• Create and monitor annual team objectives. OTHERS: Project Shift Schedule: Morning Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Gateway Tower 2

SKILLS AND QUALIFICATIONS: Standard Service Delivery Profile At least 8-12 years of relevant experience in Service Delivery At least 5 years leadership experience