DE033433-Spanish HR Service Delivery Analyst

Accenture; Philippines; Hybrid; PHP 350,000 - 550,000; Full time

Job summary

Accenture in the Philippines is seeking a Spanish HR Service Delivery Analyst to support onboarding and workforce readiness processes in a hybrid work setup. The role focuses on end-to-end onboarding, pre-employment checks, offer letters, and Day 1 activities within the Talent Acquisition and HR Operations ecosystems.

The ideal candidate has a standard Spanish language profile with Spanish-only scope and 0–2 years of work experience.

Qualifications

• Standard Spanish language profile required.
• Spanish language skills only, no other domains.
• 0–2 years of work experience.

Responsibilities

• Manage highly critical Workforce Ready transactions and activities.
• Serve as first level escalation for SL misses or operational challenges.
• Identify candidates against open roles and coordinate advertising, pre-screening, and scheduling.
• Prepare offer letters and facilitate pre-onboarding and Day 1 onboarding.
• Support movements related to open job roles and boarding steps in SuccessFactors ATS.
• Coordinate case resolution with HR Operations teams and communicate with customers.
• Contribute to process improvements and assist the team with workload.

Skills

Spanish language

Spanish-only role

0-2 years experience

Tools

SAP

SuccessFactors ATS

Employee Central

Onboarding systems

Job description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE

POSITION TITLE: Spanish HR Service Delivery Analyst

WORK SETUP: Hybrid

OVERALL PURPOSE

The Workforce Ready (WFR) team provides end-to-end case management of all onboarding and resources from cases raised in ATS and focus on:

• End to End Onboarding - Offer of employment, pre-employment checks, onboarding initiation, system access and training/ induction.
• Contractor Conversion

RESPONSIBILITIES

• Responsible to manage and executing the highly critical/priority and complex Workforce Ready transactions/activities.
• Acts as 1st level of escalation in terms of misses in SL or challenges with Operations in executing real time action plans.
• Responsibilities include the following specific for Ops transactions:
• Internal and external identification of people against open roles
• The advertising, pre-screening and scheduling of candidates
• Preparing offer letters and facilitating pre-onboarding and Day 1 onboarding activities
• Supporting any movements as it relates to movement against open job roles
• Performs boarding process steps within the global Boarding Solution (Success Factors ATS, Case Management, Employee Central & SAP) with a high degree of technical competency ensuring this system is the “source of truth” for all Boarding activity
• Receive cases from WFR Experience Management / WFR Execution Team Lead (Ops & GRF) and coordinate resolution activities including liaison with relevant HR Operations teams and communicate with receiving customers
• Coordinate case resolution activities and communicate requests from onshore team to respective HR Operations teams (e.g. Payroll, Analytics & Assurance)
• Work within WFR team to build HR Operations understand of the Talent Acquisition and onboarding processes
• Coordinate case resolution activities and communicate requests from receiving customers to WFR Experience Management team
• Responsible for providing backend HR services for business operations.
• Participate in process improvement initiatives or special projects
• Required to help in the overall team's workload by managing your deliverables and helping the team when required

OTHERS

• Project Shift Schedule: Night Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS

• Standard Spanish Language profile
• Spanish skill only, no domain
• At least 0-2 years work experience

GOOD TO HAVE

• Knowledge of resourcing, recruiting, onboarding and movements processes.
• Expertise in use of EC, SAP, Success Factors ATS and Onboarding systems
• Familiarity with Taleo or another Applicant Tracking System

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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