DE033332-Business Advisory Assoc Director

Accenture PLC; Taguig; Hybrid; PHP 3,000,000 - 6,000,000; Full time

Job summary

Accenture is seeking an experienced Business Advisory Assoc Director in a hybrid setup in the Philippines. The role focuses on sustaining high-value client relationships, achieving SLA targets, and driving service improvements across the managed services division.

You will partner with senior management to expand client accounts and oversee service delivery reporting, ensuring timely issue resolution. As part of a global professional services leader, you will lead a team, manage resources, and

Qualifications

• Standard SDL Profile
• Greater than 12 years of relevant experience in Service Delivery
• 10+ years of supervisory experience

Responsibilities

• Builds personal relationships with key client staff
• Ensures service delivery with SLA achievement and high client satisfaction
• Communicates issues and opportunities clearly and drives action
• Collaborates with senior management on client account management and growth
• Sponsors service delivery meetings and produces regular service reports
• Gathers resources across teams to address issues and opportunities
• Ensures obstacles to customer satisfaction and financial performance are removed
• Coordinates across engineering, operations and leadership to drive improvements

Skills

SDL Profile

Service Delivery

People Management

Job description

—ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE—

POSITION TITLE: Business Advisory Assoc Director

WORK SETUP: Hybrid

RESPONSIBILITIES:

• Building a personal relationship with key client staff
• Successful service delivery - SLA achievement and high level of customer satisfaction
• Good communication around issues and opportunities – get things done, make things happen
• Collaborating with senior management on client account management and growth
• Service reporting and sponsoring service delivery meetings
• Pulling in additional resources when needed e.g. specialist teams or people for specific issues / opportunities
• Removing all obstacles to customer satisfaction and / or financial performance
• Communicating across organizational boundaries – from engineers through to senior managers
• Working with the client and operations teams to identify and manage service improvement activities
• Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services division
• Ability to follow hardware and software best practices as defined by the Managed Services management
• Financial Management
• Process capability development
• Client Service Team/Service Delivery Team Project/Support Team Management and Work Management
• Competency and Skill Management
• People Development and Management
• Process Compliance/Consistency, Quality, and Continuous Improvement
• Scope and Client Service Delivery Tasks
• Special Initiatives/Other
• Team Finance and Resource Management

OTHERS:

Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Client Site - Non-Accenture Facility

SKILL AND QUALIFICATIONS:

• Standard SDL Profile
• >12 years of relevant experience in Service Delivery
• 10+ years of supervisory experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.