DE033053-Delivery Operations Senior Analyst

Accenture in the Philippines; Mandaluyong; Hybrid; PHP 550,000 - 900,000; Full time

Job summary

Accenture in the Philippines is seeking a Delivery Operations Senior Analyst for a hybrid role in Mandaluyong. The position supports US TPM with day-to-day operations, co-leads projects and optimization initiatives for HBP and TPM, and emphasizes customer planning, issue management, and continuous improvement.

Responsibilities include managing sales planning support, achieving SLAs, preparing updates for key customers, and identifying opportunities to expand TPM/Sales Planning capabilities.

Qualifications

• Flexed TPM profile
• At least 3 years of relevant experience in Order Management or Billing

Responsibilities

• Executes TPM/Customer Planning Support, to include customer planning requests, sales team requests related to customer forms management, PlanEx, execution to delivery, including evaluation and regular checkpoints with the team and customers
• Manage issues that will be sent by the Sales Team by identifying which issues/requests can be resolved/completed by the team and which issues/requests needs escalation/endorsement
• Achieve Service Level Agreement and lead Metrics Reporting for Sales Planning Support
• Help prepare Monthly and Quarterly Updates for key customers
• Identify and lead Continuous Improvement opportunities for both US TPM and HBP Manila’s operations
• Seek and lead new opportunities to expand the Sales Services’ TPM/Sales Planning Capabilities. Prepare Business Case for new intake and utilize Project Management Tools.

Skills

Order management

Billing

Job description

Job Description:

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Operations Senior Analyst WORK SETUP: Hybrid OVERALL PURPOSE: 1. Support US TPM with day-to-day operational requirements and engagements with US Sales 2. Co-lead projects and optimization initiatives of both HBP and TPM RESPONSIBILITIES: Major Duties/Responsibilities: Identify the major duties/responsibilities of the job. List the percentage of the incumbent's time that will be spent on each major duty/responsibility. Total should not exceed 100 percent. It is not necessary to list duties/responsibilities that represent less than 10 percent of time. TPM / Customer Planning Support

• Executes TPM/Customer Planning Support, to include customer planning requests, sales team requests related to customer forms management, PlanEx, execution to delivery, including evaluation and regular checkpoints with the team and customers
• Manage issues that will be sent by the Sales Team by identifying which issues/requests can be resolved/completed by the team and which issues/requests needs escalation/endorsement
• Achieve Service Level Agreement and lead Metrics Reporting for Sales Planning Support
• Help prepare Monthly and Quarterly Updates for key customers Project Management/ Continuous Improvement/ Others
• Identify and lead Continuous Improvement opportunities for both US TPM and HBP Manila’s operations
• Seek and lead new opportunities to expand the Sales Services’ TPM/Sales Planning Capabilities. Prepare Business Case for new intake and utilize Project Management Tools. Competencies Leadership Understands and promotes a shared vision; promotes understanding and a positive attitude toward the changing environment; ensures that others have the tools and resources to excel; seeks and creates opportunities to build and expand the business; stays on task and is not discouraged when dealing with changing priorities; attacks multiple issues and tasks at one time. Team Approach Initiates and fosters open dialogue across the organization; integrates individual, group, and organizational goals; collaborates with others to increase opportunities for success; focuses the team on ensuring, enhancing, and exceeding customer expectations; forms alliances and coalitions across functional areas; recognizes the interdependence of team members throughout the organization. Customer Focused and Results Oriented Understands issues from the customers’ perspective; considers the impact of decisions, processes, services on the customer; demonstrates passion for providing excellent customer service; treats customers with respect and care and uses a variety of approaches to identify customer needs; conveys a sense of urgency to get things done; ensures that there are necessary resources available for resolution of escalated customer issues; monitors the quality resolution of customer issues. Problem Solving Detailed oriented; uses rigorous logic and methods to solve difficult problems with effective solutions; effectively researches and probes all sources for answers; can see/recognize hidden problems and look beyond the obvious. Learning Learns from personal successes and failures and those of others and applies learning to new situations; learns quickly when facing new problems; versatile. OTHERS: Project Shift Schedule: Rotation Project Rest Day: Weekends Off Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2

SKILLS AND QUALIFICATIONS

Flexed TPM Profile At least 3 years of relevant experience in Order Management or Billing