DE032720-Collections Support Specialist

Accenture in the Philippines; Philippines; Hybrid; PHP 391,000 - 781,000; Full time

Job summary

Accenture in the Philippines is seeking a Collections Support Specialist to oversee teams within Accounts Receivable in a hybrid work setup. The role focuses on supervising Processors and Analysts, ensuring productivity and quality metrics are met, and handling complex cases and customer inquiries.

The ideal candidate has 5+ years of collections experience, at least 3 years in supervision, and familiarity with ERP tools. Open to college undergraduates with relevant BPO/Shared services background.

Qualifications

• 5+ years of Collections experience; no domain requirement

Responsibilities

• Oversee teams of Processors and Analysts in Accounts Receivable
• Coordinate individual and team work assignments and balance workload
• Monitor service levels, quality metrics, and performance indicators
• Provide feedback to improve productivity and quality
• Escalate and review complex cases and customer issues
• Support development of performance improvement plans for underperformers
• Maintain a positive work environment to drive high performance

Skills

Collections experience

Supervisory experience

Education

College undergraduate

Tools

ERP tools

Job description

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Collections Support Specialist WORK SETUP: Hybrid OVERALL PURPOSE: The person will be responsible for overseeing teams of Processors and Analysts under Accounts Receivable. He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/ she also oversees complex cases and customers. RESPONSIBILITIES: Production Supervision and Support
  
• Coordinates individual and team work assignments
  
• Monitors workload balancing
  
• Supports high quality work through a positive environment
  
• Monitors team members performance with the focus on improvement Service Level Agreements and Performance Metrics
  
• Ensures individual and team service levels are met or exceeded
  
• Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
  
• Front line contact for questions or issues surrounding service levels Quality
  
• Participates in providing feedback to the Quality team for improvement suggestions
  
• Works with auditing resources on individual and team error trends
  
• Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends Performance Management
  
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
  
• Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends off Project/Team Location: Quezon Gateway Tower 2
  

SKILL AND QUALIFICATIONS:

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Collections Support Specialist WORK SETUP: Hybrid OVERALL PURPOSE: The person will be responsible for overseeing teams of Processors and Analysts under Accounts Receivable. He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/ she also oversees complex cases and customers. RESPONSIBILITIES: Production Supervision and Support
  
• Coordinates individual and team work assignments
  
• Monitors workload balancing
  
• Supports high quality work through a positive environment
  
• Monitors team members performance with the focus on improvement Service Level Agreements and Performance Metrics
  
• Ensures individual and team service levels are met or exceeded
  
• Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
  
• Front line contact for questions or issues surrounding service levels Quality
  
• Participates in providing feedback to the Quality team for improvement suggestions
  
• Works with auditing resources on individual and team error trends
  
• Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends Performance Management
  
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
  
• Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends off Project/Team Location: Quezon Gateway Tower 2
  
• Standard Collections Profile
  
• At least 5 years of Collections experience; no domain
  
• With 3 years supervisory experience
  
• With experience in BPO / Shared industry
  
• Background in using ERP Tools is required (generic tools only, no specific tools required)
  
• Open to college undergraduates (any course)