Dayshift Customer Service Representative — w/ 12K joining bonus!

TRANSCOSMOS ASIA PHILIPPINES, INC.; Philippines; On-site; PHP 246,000 - 312,000; Full time

Job summary

TRANSCOSMOS ASIA PHILIPPINES, INC. is seeking a customer service-oriented professional for a day-shift, onsite role in McKinley, Taguig. The candidate should have 1 year of BPO experience and at least 6 months in sales, with strong communication skills and readiness to start ASAP.

The position involves addressing client queries, suggesting product solutions, and maintaining professionalism while achieving performance targets in a fast-paced environment.

Qualifications

• Senior High School graduates welcome.
• At least 1 year BPO experience required.
• Minimum 6 months sales work experience required.
• Comfortable with virtual assistance.
• Pure Day Shift.
• Good to excellent communication skills.
• Willing to work onsite in McKinley, Taguig.
• Can start ASAP.

Responsibilities

• Answer clients queries professionally to understand about and address their needs, complaints, or other issues with products or services.
• Make sales or recommendations for products or services that may better suit customer needs.
• Examine clients issues, analyze information gathered using appropriate method to draw possible solutions.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Able to juggle different work activities, shifting attention from one task to another and meet the performance target.
• Engage in active listening and respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Show a willingness to collaborate and support colleagues, offering assistance when needed and promoting a positive team environment.
• Demonstrate strong attention to detail, ensuring accuracy and thoroughness in all tasks and documentation

Skills

Communication skills

BPO experience

Sales experience

Onsite availability

Day shift

Job description

Basic Requirements:

• Senior High School graduates are welcome!

• At least 1 year BPO experience required.

• Minimum 6 mos sales work exp is required regardless if non BPO sales experience.

• Comfortable with virtual assistance

• Pure Day Shift

• Good to excellent communication skills

• Willing to work onsite in McKinley, Taguig

• Can start ASAP

Key Repsonsibilities:

• Answer clients queries professionally to understand about and address their needs, complaints, or other issues with products or services.

• Make sales or recommendations for products or services that may better suit customer needs.

• Examine clients issues, analyze information gathered using appropriate method to draw possible solutions.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Able to juggle different work activities, shifting attention from one task to another and meet the performance target.

• Engage in active listening and respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Show a willingness to collaborate and support colleagues, offering assistance when needed and promoting a positive team environment.

• Demonstrate strong attention to detail, ensuring accuracy and thoroughness in all tasks and documentation