Data Processing & Client Support Associate

Unisys; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Unisys in the Philippines is seeking a Data Process support professional to assist clients and manage data across our service area. You will handle inquiries via phone, email or chat and process orders and changes with accuracy.

This role emphasizes maintaining records, ensuring compliance with regulatory standards, and delivering excellent service to clients and stakeholders. The position is suitable for those with up to 2 years of experience and a high school diploma.

Qualifications

• High School Diploma or GED required.
• Generally, less than 2 years' experience in area of responsibility.

Responsibilities

• Provides Data Process support within an assigned service or product area.
• Assists clients via phone, email, chat or other channels - answering inquiries, resolving complaints or providing product / service information.
• Handles and processes product, service or other orders / requests.
• Handles transactions associated with product / service changes.
• Enters and updates transactional information into databases, spreadsheets or other systems.
• Handles and processes payments.
• Maintains accurate records of client interactions, service requests, transactions and changes.
• Maintains and delivers excellent service and relationships with client, franchises and other supported stakeholders.
• Develops understanding of and adheres to regulatory requirements and Unisys business process outsourcing standards and policies.
• Escalates complex and difficult to resolve issues per established protocol.
• May have direct client interface.

Education

High School Diploma or GED

Job description

Unisys in the Philippines is seeking a Data Process support professional to assist clients and manage data across our service area. You will handle inquiries via phone, email or chat and process orders and changes with accuracy.

This role emphasizes maintaining records, ensuring compliance with regulatory standards, and delivering excellent service to clients and stakeholders. The position is suitable for those with up to 2 years of experience and a high school diploma.