Coordinator Data Proc Spt

Unisys; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Unisys is a global technology solutions company that provides data processing and outsourcing services. This role supports data processing tasks within an assigned service area and interacts with clients using phone, email, chat, or other channels, ensuring accurate records and smooth service delivery.

The ideal candidate holds a high school diploma or GED and typically has under 2 years of experience, with a focus on accuracy, customer service, and regulatory compliance in a BPO environment.

Qualifications

• High School Diploma or GED is required.
• Generally, less than 2 years’ experience in area of responsibility.

Responsibilities

• Provides data process support within an assigned service or product area.
• Assists clients via phone, email, chat or other channels—answering inquiries, resolving complaints or providing information.
• Handles and processes product/service orders/requests and changes.
• Enters and updates transactional information into databases or systems.
• Maintains accurate records of client interactions, service requests, transactions and changes.
• Maintains and nurtures relationships with clients, franchises and stakeholders.
• Escalates complex issues per protocol and may have direct client interface.

Education

High School Diploma or GED

Job description

What success looks like in this role:

• Provides Data Process support within an assigned service or product area.
• Performs various Data Process duties, such as:
• Providing assistance to clients via phone, email, chat or other channels – answering inquiries, resolving complaints or providing product / service information,
• Handling and processing product, service or other orders / requests,
• Handling transactions associated with product / service changes,
• Entering and updating transactional information into databases, spreadsheets or other systems, and
• Handling and processing payments.
• Maintains accurate records of client interactions, service requests, transactions and changes.
• Maintains and delivers excellent service and relationships with client, franchises and other supported stakeholders.
• Develops understanding of and adheres to regulatory requirements and Unisys business process outsourcing standards and policies.
• Escalates complex and difficult to resolve issues per established protocol.
• May have direct client interface.

You will be successful in this role if you have:

• High School Diploma or GED required
• Generally, less than 2 years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity