Data Privacy Compliance Analyst (Start ASAP)

FEU; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

LexisNexis seeks a Data Privacy Compliance Analyst to manage global privacy inquiries and support compliance processes in a dynamic, global environment.

Key responsibilities include handling the inbox, coordinating with BU SPOCs to gather policy-aligned information, drafting response bundles with exemptions, and maintaining detailed case notes with justifications. You will support MI reporting, audits, and system enhancements as needed.

Qualifications

• Bachelor's Degree holder in any field.
• Open to fresh graduates with excellent communication skills.
• Preferably with 1 year of solid experience in Customer Service functions within Technical, Financial, Insurance, or similar sectors.
• Fluency and articulate communication skills in English.

Responsibilities

• Managing the global inbox of external privacy enquiries, categorizing by jurisdictional requirements and rights exercised.
• Liaising with BU SPOC to gather information aligned with policies, toolkits, and templates from the Privacy Office.
• Drafting response and disclosure bundles, including exemption recommendations, for approval by BU SPOC and Privacy Office.
• Maintaining accurate, comprehensive, and timely case notes on actions, contacts, and exemptions with justifications.
• Responding to requests within set timescales (28 calendar days for most jurisdictions).
• Following escalation processes when Service Level Agreements (SLAs) are not met by BUs.
• Providing monthly Management Information (MI) reports measuring compliance by BU to the Privacy Office.
• Raising concerns, queries, or issues for immediate Privacy Office attention.
• Assisting in audit reporting processes related to compliance activities.
• Supporting system updates, design flow, and enhancements as necessary.

Skills

Communication skills

Fluent English

Education

Bachelor's degree

Job description

Join LexisNexis as a Data Privacy Compliance Analyst to manage global privacy enquiries and support compliance processes in a dynamic, global environment.

Your Role

Key responsibilities include:

• Managing the global inbox of external privacy enquiries, categorizing by jurisdictional requirements and rights exercised.
• Liaising with Business Unit Single Points of Contact (BU SPOC) to gather relevant information aligned with policies, toolkits, and templates from the Privacy Office.
• Drafting response and disclosure bundles, including exemption recommendations, for approval by BU SPOC and Privacy Office.
• Maintaining accurate, comprehensive, and timely case notes on actions, contacts, and exemptions with justifications.
• Responding to requests within set timescales (28 calendar days for most jurisdictions).
• Following escalation processes when Service Level Agreements (SLAs) are not met by BUs.
• Providing monthly Management Information (MI) reports measuring compliance by BU to the Privacy Office.
• Raising concerns, queries, or issues for immediate Privacy Office attention.
• Assisting in audit reporting processes related to compliance activities.
• Supporting system updates, design flow, and enhancements as necessary.

About You

The company is looking for:

• Bachelor's Degree holder in any field.
• Open to fresh graduates with excellent communication skills.
• Preferably with 1 year of solid experience in Customer Service functions within Technical, Financial, Insurance, or similar sectors.
• Fluency and articulate communication skills in English.