Data Privacy Compliance Analyst (Start ASAP)

HTU; Philippines; On-site; PHP 391,000 - 692,000; Full time

Job summary

LexisNexis is seeking a Data Privacy Compliance Analyst to manage global privacy enquiries and support compliance processes in a dynamic, global environment.

You will handle the global inbox, coordinate with BU SPOCs, draft response bundles, maintain case notes, and assist in audit reporting and system enhancements.

Qualifications

• Bachelor's Degree holder in any field.
• Open to fresh graduates with excellent communication skills.
• Preferably with 1 year of solid experience in Customer Service functions within Technical, Financial, Insurance, or similar sectors.
• Fluency and articulate communication skills in English.

Responsibilities

• Managing the global inbox of external privacy enquiries, categorizing by jurisdictional requirements and rights exercised.
• Liaising with BU SPOCs to gather information aligned with policies, toolkits, and templates from the Privacy Office.
• Drafting response and disclosure bundles, including exemption recommendations, for approval by BU SPOC and Privacy Office.
• Maintaining accurate, comprehensive, and timely case notes on actions, contacts, and exemptions with justifications.
• Responding to requests within set timescales (28 calendar days for most jurisdictions).
• Following escalation processes when SLAs are not met by BUs.
• Providing monthly Management Information (MI) reports measuring compliance by BU to the Privacy Office.
• Raising concerns, queries, or issues for immediate Privacy Office attention.
• Assisting in audit reporting processes related to compliance activities.
• Supporting system updates, design flow, and enhancements as necessary.

Skills

Communication skills

Customer service

Education

Bachelor's degree

Job description

Join LexisNexis as a Data Privacy Compliance Analyst to manage global privacy enquiries and support compliance processes in a dynamic, global environment.

Your Role

Key responsibilities include:

• Managing the global inbox of external privacy enquiries, categorizing by jurisdictional requirements and rights exercised.
• Liaising with Business Unit Single Points of Contact (BU SPOC) to gather relevant information aligned with policies, toolkits, and templates from the Privacy Office.
• Drafting response and disclosure bundles, including exemption recommendations, for approval by BU SPOC and Privacy Office.
• Maintaining accurate, comprehensive, and timely case notes on actions, contacts, and exemptions with justifications.
• Responding to requests within set timescales (28 calendar days for most jurisdictions).
• Following escalation processes when Service Level Agreements (SLAs) are not met by BUs.
• Providing monthly Management Information (MI) reports measuring compliance by BU to the Privacy Office.
• Raising concerns, queries, or issues for immediate Privacy Office attention.
• Assisting in audit reporting processes related to compliance activities.
• Supporting system updates, design flow, and enhancements as necessary.

About You

The company is looking for:

• Bachelor's Degree holder in any field.
• Open to fresh graduates with excellent communication skills.
• Preferably with 1 year of solid experience in Customer Service functions within Technical, Financial, Insurance, or similar sectors.
• Fluency and articulate communication skills in English.