Data Operations Lead — Hybrid, SLA & Automation

EastWest Bank; Taguig; Hybrid; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Career development and training opportunities

Competitive salary package

Performance-based incentives

Job summary

A major universal bank in the Philippines is seeking a Data Operations Officer to ensure SLA performance of data platforms. This hybrid role involves providing Level 2 support, monitoring SLA compliance, leading root cause management, and driving operational optimizations. The ideal candidate is required to have a Bachelor's Degree in Computer Science or related fields, with 6-8 years of experience in IT operations, strong analytical skills, and familiarity with data platforms such as Databricks and Snowflake. Competitive salary and career development opportunities are offered.

Qualifications

• 6–8 years in IT operations or platform engineering, with SLA ownership required at lead level.
• Preferred ITIL Foundation, Microsoft Azure/AWS Practitioner, Databricks Operations credentials.
• Experience with incident, change, and problem management in regulated environments.

Responsibilities

• Monitor SLA compliance for data platform services.
• Provide Level 2 operational support for incidents.
• Lead root cause management and implement long-term fixes.
• Drive platform optimization through automation and performance tuning.
• Manage stakeholder communication and reporting.

Skills

Analytical skills

Problem-solving skills

Communication skills

Collaboration

Customer focus

Education

Bachelor's Degree in Computer Science or IT

Tools

Databricks

Snowflake

Grafana

Azure Monitor

Terraform

Python

Azure DevOps

Job description

A major universal bank in the Philippines is seeking a Data Operations Officer to ensure SLA performance of data platforms. This hybrid role involves providing Level 2 support, monitoring SLA compliance, leading root cause management, and driving operational optimizations. The ideal candidate is required to have a Bachelor's Degree in Computer Science or related fields, with 6-8 years of experience in IT operations, strong analytical skills, and familiarity with data platforms such as Databricks and Snowflake. Competitive salary and career development opportunities are offered.