Data Operations Officer

EastWest Bank; Taguig; Hybrid; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Career development and training opportunities

Competitive salary package

Performance-based incentives

Job summary

A major universal bank in the Philippines is seeking a Data Operations Officer to ensure SLA performance of data platforms. This hybrid role involves providing Level 2 support, monitoring SLA compliance, leading root cause management, and driving operational optimizations. The ideal candidate is required to have a Bachelor's Degree in Computer Science or related fields, with 6-8 years of experience in IT operations, strong analytical skills, and familiarity with data platforms such as Databricks and Snowflake. Competitive salary and career development opportunities are offered.

Qualifications

• 6–8 years in IT operations or platform engineering, with SLA ownership required at lead level.
• Preferred ITIL Foundation, Microsoft Azure/AWS Practitioner, Databricks Operations credentials.
• Experience with incident, change, and problem management in regulated environments.

Responsibilities

• Monitor SLA compliance for data platform services.
• Provide Level 2 operational support for incidents.
• Lead root cause management and implement long-term fixes.
• Drive platform optimization through automation and performance tuning.
• Manage stakeholder communication and reporting.

Skills

Analytical skills

Problem-solving skills

Communication skills

Collaboration

Customer focus

Education

Bachelor's Degree in Computer Science or IT

Tools

Databricks

Snowflake

Grafana

Azure Monitor

Terraform

Python

Azure DevOps

Job description

About the Job

Location: Taguig

Corporate Title: Junior Officer to Senior Manager

Work Arrangement: Hybrid

Our Enterprise Data Office team is looking for experienced professionals to join us in Taguig with the role of Data Operations Officer.

In this role you will ensure SLA performance of data platforms by providing L2 support, resolving incidents, and driving operational optimizations and deployment standards. Depending on level, you may oversee service‑level governance, independently manage monitoring and automation initiatives, perform routine support and escalations, or assist with system validation and stakeholder communications.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Monitor SLA compliance to ensure all data platform services meet agreed performance and availability standards.
• Provide Level 2 operational support by analyzing incidents, performing triage and resolution, and escalating issues when needed.
• Lead problem and root cause management by investigating recurring issues, implementing long‑term fixes, and documenting lessons learned.
• Drive platform optimization through automation, performance tuning, and configuration improvements aligned with enterprise data strategy.
• Review deployments and standards as a subject matter expert to ensure updates and packages comply with operational requirements.
• Manage stakeholder communication and reporting by engaging IT, data owners, and platform users, and presenting platform health, risks, and improvement initiatives to leadership.

What we're looking for

• Bachelor's Degree in either Computer Science, Information Technology, Engineering, or other relevant technical courses.
• Preferred credentials include ITIL Foundation, Microsoft Azure/AWS Practitioner, Databricks Operations, or equivalent platform certifications.
• 6–8 years in IT operations, platform engineering, or support roles, with SLA ownership required at lead level.
• Strong analytical and problem‑solving skills; knowledge of data platforms (Databricks, Snowflake); familiarity with monitoring and alerting tools (Grafana, Azure Monitor, Prometheus); proficiency in incident, change, and problem management; exposure to automation tools (Terraform, Python, Azure DevOps); understanding of IT operations in regulated environments (e.g., BSP compliance); stakeholder engagement and reporting experience.
• Progressive proficiency in communication, collaboration, customer focus, critical thinking, responsibility, and results orientation; advanced strategic thinking, problem-solving, innovation, and ability to sustain high‑performing teams and build a strong operational culture at senior/lead levels.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance‑based incentives and recognition programs to reward high‑performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth