Business Analyst (Sales Data Issue Agent)

Cognizant Technology Solutions Philippines Inc.; Quezon City; On-site; PHP 400,000 - 700,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. in Metro Manila is seeking a Data Operations Analyst to support data accuracy, account governance, and sales data integrity across business systems.

You will investigate and resolve data-related issues, manage account structures, validate business information, and document resolutions to support operational excellence with adherence to data governance and process standards. On-site work in Quezon City requires flexibility to shifting shifts.

Qualifications

• College graduate or completed at least 2 years in college with no back subjects.
• 1–3 years in Data Operations or related roles.
• Proficient in CRM platforms and data tools.
• Strong analytical and communication skills.

Responsibilities

• Process account management requests, including merges and hierarchy updates.
• Investigate and resolve sales data issues and account discrepancies.
• Validate legal entity information and account updates using approved sources.
• Ensure compliance with data governance standards and protect sensitive information.
• Document investigations and resolutions within internal systems.
• Identify recurring data quality issues and escalate to appropriate teams.
• Collaborate with Operations, SMEs, and Quality teams for process improvement.

Skills

CRM platforms

Data management

Spreadsheet analytics

Analytical skills

Communication skills

Attention to detail

AI-assisted workflows

Education

College graduate or 2 years in college

Job description

Job Summary

Join a growing operations team focused on maintaining data accuracy, account governance, and sales data integrity across business systems. In this role, you will investigate and resolve data-related issues, manage account structures and hierarchies, validate business information, and support operational excellence through accurate data management and process adherence.

Key Responsibilities

• Process account management requests, including account merges, hierarchy updates, account mapping, and reparenting activities.

• Investigate and resolve sales data issues, account discrepancies, and system-related data concerns within established service levels.

• Validate legal entity information, account updates, and documentation using approved internal and external sources.

• Ensure compliance with data governance standards and proper handling of sensitive information.

• Document case investigations, resolutions, and consultation details within internal systems.

• Identify recurring data quality issues and escalates process or system-related concerns to the appropriate teams.

• Collaborate with Operations, SMEs, and Quality teams to maintain process compliance and continuous improvement initiatives.

Qualifications

• College Graduate or completed at least 2 years in College with no back subjects.

• At least 1-3 years of experience in Data Operations, Sales Operations, Business Operations, Technical Support, Customer Support, or similar environments.

• Proficient in CRM platforms, data management tools, and spreadsheet analytics.

• Familiarity with AI-assisted documentation workflows is an advantage.

• Strong analytical, troubleshooting, and problem-solving skills.

• Excellent written and verbal communication skills.

• High attention to detail and ability to work with structured processes and data validation activities.

• Must be willing to work onsite in Giga.

• Must be willing to work on a shifting schedule

AtCognizant,wedon’tjustofferjobs—webuildcareersthatthriveinthedigitalera.

• GrowthThatMatters–Clearcareerpaths,continuouslearning,andopportunitiestomoveintoleadershiporspecializedroles.You’renotjustfillingaseat—you’rebuildingafuture.

• SupportThatEmpowers–Acollaborativeculturewhereyourvoiceisheard,yourideasmatter,andyourwell-beingisprioritizedthroughstrongbenefitsandwork-lifebalance.

• ImpactThatInspires–Workonglobalaccountsthatshapeindustries,influencemillionsofusers,andgiveyouasenseofpurposebeyondthepaycheck.

Yourfuturestartshere—grow,thrive,andmakeanimpactwithCognizant.