Data-Driven Sales Operations Specialist

Amazon; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Amazon in Manila, Philippines, is seeking a Sales Operations Specialist to support sales planning tooling and processes within the BIOS organization. You will resolve planning tickets, safeguard data quality, and enable Sales teams worldwide through timely issue resolution.

You will communicate across technical and non-technical units, help with knowledge sharing, and drive process improvements in a high-volume support environment.

Qualifications

• 3+ years of data, functional or operational analysis with large data sets.
• Bachelor’s degree in Business Administration, Finance, CS, or related field.
• Proficient in Excel and able to troubleshoot complex spreadsheets.
• Experience managing ticket-based or case-based support with SLAs and quality metrics.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Resolve support tickets from intake to closure, meeting SLAs and quality expectations.
• Investigate system errors, data synchronization, and discrepancies; document root cause.

Skills

Excel proficiency

Data analysis

Ticket-based support

Attention to detail

Education

Bachelor's degree

Tools

CRM systems

Data Visualization

BI tools

Job description

Amazon in Manila, Philippines, is seeking a Sales Operations Specialist to support sales planning tooling and processes within the BIOS organization. You will resolve planning tickets, safeguard data quality, and enable Sales teams worldwide through timely issue resolution.

You will communicate across technical and non-technical units, help with knowledge sharing, and drive process improvements in a high-volume support environment.