Data-Driven Customer Care Specialist

Prudential plc; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Prudential plc in Manila, Philippines, is seeking a Customer Care Associate to interact with customers across channels, answer inquiries, resolve complaints, and log interactions in the system. You will ensure accurate ticket categorization, adhere to SLAs, and promote digital channels and tools.

Join a customer-obsessed culture where you will provide timely information, escalate issues when needed, and contribute to continuous improvement in service delivery.

Responsibilities

• Answer incoming calls and assist customers with inquiries or issues.
• Resolve complaints and provide accurate product or service information.
• Log all interactions in the system and follow up as needed.
• Escalate unresolved issues to the appropriate team.
• Meet performance goals for call handling and customer satisfaction.

Job description

Prudential plc in Manila, Philippines, is seeking a Customer Care Associate to interact with customers across channels, answer inquiries, resolve complaints, and log interactions in the system. You will ensure accurate ticket categorization, adhere to SLAs, and promote digital channels and tools.

Join a customer-obsessed culture where you will provide timely information, escalate issues when needed, and contribute to continuous improvement in service delivery.