Technical Service & Customer Success Lead

Globe Telecom, Inc.; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Globe Telecom, Inc. is seeking a DC Technical Service Management professional in the Philippines to sustain high customer satisfaction and cultivate long-term relationships through expert technical support and customer relationship management.

The role focuses on onboarding, training, and driving continuous improvement while ensuring compliance with standards and regulations; KPIs will guide retention and service quality across data center solutions.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
• Minimum of 5 years of experience in technical support or customer success management, preferably in tech, telecommunications, or data centers.

Responsibilities

• Develop and maintain customer relationships; serve as primary contact.
• Provide expert technical support and guidance for data center solutions.
• Create and implement customer success initiatives and monitor KPIs.
• Oversee onboarding and training on best practices and service usage.
• Collect feedback and drive product improvements while ensuring compliance.

Skills

CRM

Technical Support

Data Center

Stakeholder Management

Education

Bachelor's degree (IT/CS/BA)

Job description

Globe Telecom, Inc. is seeking a DC Technical Service Management professional in the Philippines to sustain high customer satisfaction and cultivate long-term relationships through expert technical support and customer relationship management.

The role focuses on onboarding, training, and driving continuous improvement while ensuring compliance with standards and regulations; KPIs will guide retention and service quality across data center solutions.