Data Center Operator

Hammerjack Pty Ltd; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Data Center Operations professional for a project-based, onsite role in Makati City. You will perform daily health checks, monitor assets, and support reliability of data center services.

The role requires 1–2 years in data center operations, a 24/7 schedule, and familiarity with monitoring tools such as SolarWinds; ITSM experience is a plus.

Qualifications

• Bachelor's degree in IT or related field.
• 1–2 years experience in Data Center Operations.
• Willingness to work in a 24/7 schedule.
• Familiar with monitoring tools such as SolarWinds.
• Experience with ITSM tools is a plus.

Responsibilities

• Perform daily health checks of data center and related systems.
• Monitor devices, alerts, temperature, humidity, and UPS status.
• Produce status reports in defined formats.
• Troubleshoot issues following SOPs and coordinate with IT teams.

Skills

Data Center Ops

Monitoring & Alerts

Flexibility

24/7 shift readiness

Education

Bachelor's degree in IT or related

Tools

SolarWinds

ITSM tools

Job description

This is a project-based role with a full onsite work set up in Makati City.

Perform Data Center Operations such as physical checking of all devices to check if there are unusual alerts (amber, red blinking), temperature, humidity, fire alarm, ups and other assets inside the Data Center and UPS room

Perform daily health checks of the following per defined schedules and produce status reports in the defined formats:

• Data Center
• Security
• File Server
• RPA Bot
• Test Call
• Network
• Meraki Bandwith (Branches)
• Apps/Web
• Job Tracker
• Windows Scheduled Tasks
• Windows Services
• System Utiliization

Monitor the performance and capacity of computer systems (including hardware, software, network and telephony connectivity, telco provider and environmental alerts or malfunctions) using a variety of tools to ensure efficient performance. This includes main (data center and other pertinent areas) and branch offices (data cabinet and other devices), disaster recovery facility, and cloud-hosted systems.

Monitor system availability and performance of local and regional core and digital applications, including the components such as but not limited to SQL jobs, task schedulers, APIs, alerts, windows services.

Monitor all data center assets and data cabinets in branches for tracking information.

Configure monitoring setup of computer systems and components, including addition and deletion of managed endpoints in monitoring systems.

Perform daily health checks as per defined schedules and produce status reports in the defined formats.

Perform issue analysis and troubleshooting of detected issues and alerts, following the standard operating procedures provided by the higher level of support (with possibility to shift left to ITOC).

Minimum Qualifications

• With bachelor's degree in IT or any related course
• at least 1-2 years experience in Data Center Operations
• can work in a 24/7 schedule
• Easily adaptable and can work under pressure
• Familiar with monitoring tools such as but not limited to SolarWinds
• With Background or experience in using ITSM tools