Data Analyst (BPO)

Partner Hero Philippines Corporation; Metro Manila; Hybrid; PHP 400,000 - 700,000; Full time

Benefits offered by this job

Hybrid working arrangements

Competitive base salary

Generous paid time off

Medical, dental, and vision coverage

Job summary

Crescendo is seeking a detail-oriented Data Analyst with 3+ years of experience to own recurring reporting and marketing ops. You will manage dashboards, QA data, and support Sailthru email campaigns to free up internal bandwidth while ensuring accuracy.

You will work on hybrid arrangements with a focus on data integrity, timely delivery, and clear communication with stakeholders. This role offers growth and a collaborative, AI-powered environment.

Qualifications

• 3+ years of experience in data analytics, business reporting, or marketing operations.
• Advanced proficiency in Google Sheets and Excel (formulas, lookups, data transformation, charts).
• Experience setting up and deploying campaigns in an Email Service Platform (Sailthru preferred).

Responsibilities

• Maintain daily and weekly reporting dashboards in Google Sheets and Excel.
• Extract data from platforms and populate KPI inputs.
• Update charts and visuals for stakeholders to access current data.
• QA data against process docs before publishing.
• Flag data irregularities to the team.
• Set up and modify Sailthru email campaigns using templates.
• Support email execution for subscriptions, events, surveys.
• Schedule and deploy email sends per weekly calendars.
• Generate post-campaign performance summaries using standard templates.
• Maintain digital assets across platforms.

Skills

Data analytics

Reporting

Marketing operations

Google Sheets

Excel advanced

QA validation

Communication

Time management

Tools

Sailthru

Job description

About the role

We are seeking a detail-oriented Data Analyst with 3+ years of experience to provide contract support for recurring reporting and marketing operations. The primary goal of this role is to own routine, repeatable analytical workflows and promotional email execution-freeing up internal team bandwidth while ensuring high standards of data accuracy and execution.

Key responsibilities

• Maintain and update daily and weekly reporting dashboards across Google Sheets and Microsoft Excel


• Extract raw source data from designated platforms and accurately populate lookup tables, formulas, and manual KPI inputs


• Update existing charts, graphs, and visual components to ensure stakeholders have immediate access to current data


• Perform thorough QA checks against provided process documentation to validate data accuracy before publishing


• Identify, investigate, and flag data irregularities or anomalies to the team


• Set up, build, and modify promotional email campaigns within Sailthru using provided templates, copy, and media assets


• Support email execution for subscriptions, events, webinars, and survey initiatives


• Schedule and deploy email sends according to weekly campaign calendars


• Generate post-campaign performance recaps using standard reporting templates and metrics


• Handle periodic digital asset maintenance, such as migrating media catalogs between platforms

About you

• 3+ years of experience in data analytics, business reporting, or marketing operations


• Strong proficiency in Google Sheets and Microsoft Excel (advanced formulas, lookup functions, data transformation, and chart creation)


• Prior experience setting up and deploying campaigns in an Email Service Platform (experience with Sailthru is a strong plus)


• Meticulous process adherence and a strong commitment to QA and data validation


• Clear, proactive communication regarding task status, timelines, and technical or data issues


• Consistent, reliable availability for 10-30 hours per week

About us

Crescendo is an AI-powered solutions company that transforms how businesses engage with their customers. We believe customer interactions should be seamless, personalized, and impactful. Our people are at the heart of what we're building. At Crescendo, you'll join a team of driven builders addressing complex challenges where AI, software, and customer experience come together. We foster a flexible and inclusive culture with opportunities for mentorship, growth, and meaningful impact, while pushing the boundaries of what's possible with AI-powered customer engagement.

Benefits

• Be part of a people-first, values-driven organization


• Work with innovative global partners and diverse teams


• Hybrid working arrangements


• Competitive base salary


• Generous paid time off


• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees


• Access to free posture-based fitness workouts from home


• Training and professional development opportunities