Data Analyst

IntouchCX; Central Luzon; On-site; PHP 420,000 - 720,000; Full time

Job summary

IntouchCX in the Philippines is hiring a Data Analyst to transform operational data into actionable insights. You will collect data, build dashboards, and support performance improvements across programs.

The role emphasizes SQL, Looker, Power BI, and Excel proficiency, with collaboration across teams. A 2–3 year analytics background and a related bachelor’s degree are preferred.

Qualifications

• Bachelor’s degree in Mathematics, Statistics, Computer Science, or related field preferred.
• 2–3 years of analyst experience, preferably in contact center environment.
• Strong data visualization skills with Looker and Power BI.
• Proficiency in Excel and SQL; SSIS knowledge is a plus.

Responsibilities

• Collect and organize large data sets from multiple sources.
• Analyze data using statistical methods and software; identify patterns.
• Develop databases and data systems for accuracy and efficiency.
• Create reports and visualizations to share insights with stakeholders.
• Collaborate with cross-functional teams to enable data-driven decisions.
• Monitor data quality and identify opportunities for optimization.
• Stay updated on data analysis trends and tools.

Skills

Data analysis

SQL

Power BI

Looker

Excel

Communication

Attention to detail

Education

Bachelor’s degree in Mathematics/Statistics/CS or related field

Tools

SSIS

Google Sheets/GSuite

BigQuery

Job description

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About The Job

Join us in transforming the perception of customer service!

We are seeking a dedicated Data Analyst to analyze and report on operational data, enhancing program performance visibility. This role is vital in contributing to various projects and performing ad-hoc analyses, providing timely insights that support strategic decision-making. If you are passionate about data and eager to make a significant impact, we invite you to apply!

As Data Analyst, You Will…

• Collect and organize large sets of data from various sources
• Analyze and interpret data using statistical methods and software
• Identify patterns and trends in data to inform business decisions
• Develop and maintain databases and data systems to ensure accuracy and efficiency
• Create reports and visualizations to communicate findings and insights to stakeholders
• Collaborate with cross-functional teams to drive data-driven decision making
• Continuously monitor and evaluate data to identify areas for improvement or optimization
• Stay up-to-date with industry trends and advancements in data analysis techniques
  

As Data Analyst, You Have…

• A bachelor’s degree in Mathematics, Statistics, Computer Science, or a related field is preferred
• A minimum of 2-3 years of experience in an analyst role, preferably within a contact center environment, is
• required
• Strong knowledge of data visualization tools such as Looker and Power BI to create visual representations of data
• Strong proficiency in G Suite products, including Google Sheets, Looker, and BigQuery
• Experience with maintaining and developing reporting tools is highly desirable
• Strong Excel skills are a must
• Proficiency in fine-tuning data queries with strong SQL skills and knowledge of SQL Server Integration Services (SSIS)
• Strong analytical skills to analyze complex data sets and draw meaningful insights
• Excellent communication skills to present findings clearly and concisely to stakeholders
• Attention to detail to ensure accuracy in data analysis and reporting
• Ability to work with large data sets and databases
• Flexibility and adaptability to thrive in a fast-paced and constantly changing environment
• Commitment to continuous learning and upskilling to stay current with the latest tools and technologies in data analysis
  

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [e-mail] for review and validation.