D2C eCommerce Specialist

Nestlé S.A.; Meycauayan; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Nestlé S.A. is seeking a D2C Digital Commerce Specialist in the Philippines to act as the primary eCommerce tech partner for the Nespresso Digital Commerce team.

You will update and maintain market-specific D2C website and app experiences and activations to drive growth, and manage content, promotions, and product configurations with internal and external partners. The role requires CMS hands-on experience (Drupal preferred), strong English writing, QA/testing experience, and a solid

Qualifications

• Hands-on experience with CMS including Drupal.
• Excellent writing and editing skills in English.
• Experience in running test and QA activities.
• Proficiency in HTML5 to update and enhance UX & CX designs.
• Good knowledge of Photoshop or associated graphic design tools.
• Solid knowledge of SEO.
• General understanding of web design and UX.

Responsibilities

• Act as the primary eCommerce technical partner for D2C Digital Commerce team, updating and maintaining D2C website & app experiences and activations.
• Support market in managing content on e-commerce D2C touchpoints, ensuring consistency and high-quality information standards.
• Update website content, manage promotions and products, communicate with internal and external partners.
• Perform QA activities and E2E testing upon code releases.
• Configure and QA existing features on Drupal and Hybris, ensure market validation prior to Production.
• Track market requests and deliverables for the business; create/update documentation.

Skills

CMS knowledge

HTML5

SEO knowledge

Content editing

English writing

QA testing

Web analytics

Team collaboration

Time management

Attention to detail

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Drupal

Hybris

Photoshop

Google Analytics

Google Search Console

SessionCam

Job description

JOB DESCRIPTION

Act as the primary eCommerce technical partner of the Nespresso Digital Commerce team, responsible to update and maintain at market direction the D2C website & app experience and commercial activations, actively contributing to growth of the D2C business. Support the Business/Market in managing content on Nespresso e-commerce D2C online touchpoints, ensuring consistency and maintaining high-quality information standards across websites. The D2C Digital Commerce Specialist is part of a broader team focusing on websites content management and optimization. He/She is responsible for updating website content, manage promotions and products, communicate with internal and external partners are among main responsibilities.

This role requires:

• Promotion management
• Content management in CMS
• Product management (product launch support, product configuration, product discontinuation)
• Perform Q&A activities upon introduction of any change on the digital landscape, PreProduction then Production upon market Digital & eCommerce lead approval
• Execute E2E testing and MAT (Market Acceptance Test) upon new code releases
• Implementation of SEO optimizations
• Handling support request and incident request to technical support organization on behalf of market and/or global Digital & eCommerce expert
• Configure and Q&A existing features on Drupal and Hybris platforms, potentially integrated with 3rd party services. Ensure market validation and sign-off prior activation in Production.
• Track market requests and key activities delivered for Business
• Create and update documenation for key activities
• Ad-hoc tasks (e.g. testing new functionalities)

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE...

• Hands-on experience with CMS including Drupal (other platforms like Shopify, Magento2, etc. will be an advantage). Knowledge of Hybris a plus
• University Degree ideally in Computer Science, Web Development or related field
• Excellent writing and editing skills in English
• Experience in running test and QA activities
• Proficiency in HTML5 to update and enhance UX & CX designs
• Good knowledge of Photoshop or associated graphic design tools
• Solid knowledge of SEO
• General understanding of web design and UX (User Experience)
• Good understanding of with web analytics and associated optimization tools (e.g. Google Analytics, Google Search Console, SessionCam etc).
• Ability to work with ticketing and workflow tool.
• Keen attention to detail
• Meeting deliverable requirements, service level agreements and specific targets
• A team oriented mentality and attitude where the work is approached with empathy, enthusiasm, ownership, responsibility, adaptability, balance and resilience
• Ensuring good time management (including down time)
• Good communication skills (team collaboration, call, chat, email, tickets, etc.) with excellent response times
• Working in a corporate and multi-cultural environment
• Working with high-volume, complex tasks
• Ability to collaborate effectively across functions/ teams and projects
• Proven presentation, organization and communication skills
• Ability to proactively and independently collaborate with the businesses and markets.