D2C eCommerce Specialist

NESTLE BUSINESS SERVICES AOA INC; Meycauayan; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

Nestlé Business Services AOA, Inc. seeks a D2C Digital Commerce Specialist to partner with the Nespresso Digital Commerce team.

You will update and maintain market-specific D2C website/app content, manage promotions, and support product launches while coordinating with internal and external partners to ensure high-quality information across eCommerce touchpoints.

Qualifications

• Hands-on experience with CMS platforms (Magento2 required; Drupal/Shopify a plus).
• Ability to update and manage content, promotions and products.
• Experience in QA and end-to-end testing for digital channels.
• Proficiency in HTML5 for UX/CX updates and improvements.
• Knowledge of SEO best practices and web analytics tools.
• Strong written and spoken English, with good communication.
• Ability to collaborate across functions and teams in a multi-cultural environment.

Responsibilities

• Act as primary eCommerce tech partner for D2C Digital Commerce.
• Update market content and ensure consistency across D2C touchpoints.
• Manage promotions and product configurations, launches, and discontinuations.
• Perform QA activities and preproduction then production sign-off.
• Execute end-to-end testing after code releases.
• Implement SEO optimizations and analyze performance.
• Coordinate with internal/external partners and handle support requests.
• Configure and QA Drupal and Hybris features; ensure market validation.
• Track market requests and document key activities.
• Create documentation and perform ad-hoc testing tasks.

Skills

CMS management

Content management

Promotion management

QA/testing

SEO optimization

Web analytics

Team collaboration

Communication

Attention to detail

Time management

Education

University degree in CS / Web Development

Tools

Magento2

Drupal

Shopify

HTML5

Photoshop

Google Analytics

Google Search Console

SessionCam

Ticketing tools

Job description

Position Snapshot

Location: Meycauayan, Bulacan
Company: Nestlé Business Services AOA, Inc.
Full-time | Hybrid

JOB DESCRIPTION

Act as the primary eCommerce technical partner of the Nespresso Digital Commerce team, responsible to update and maintain at market direction the D2C website & app experience and commercial activations, actively contributing to growth of the D2C business. Support the Business/Market in managing content on Nespresso e-commerce D2C online touchpoints, ensuring consistency and maintaining high-quality information standards across websites. The D2C Digital Commerce Specialist is part of a broader team focusing on websites content management and optimization. He/She is responsible for updating website content, manage promotions and products, communicate with internal and external partners are among main responsibilities.

This role requires:

• Promotion management

• Content management in CMS

• Product management (product launch support, product configuration, product discontinuation)

• Perform Q&A activities upon introduction of any change on the digital landscape, Preproduction then Production upon market Digital & eCommerce lead approval

• Execute E2E testing and MAT (Market Acceptance Test) upon new code releases

• Implementation of SEO optimizations

• Handling support request and incident request to technical support organization on behalf of market and/or global Digital & eCommerce expert

• Configure and Q&A existing features on Drupal and Hybris platforms, potentially integrated with 3rd party services. Ensure market validation and sign-off prior activation in Production.

• Track market requests and key activities delivered for Business

• Create and update documentation for key activities

• Ad-hoc tasks (e.g. testing new functionalities)

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE...

• Hands-on experience with CMS with Magento2 (Mandatory) Drupal, Shopify is a plus.

• University Degree ideally in Computer Science, Web Development or related field

• Excellent writing and editing skills in English

• Experience in running test and QA activities

• Proficiency in HTML5 to update and enhance UX & CX designs

• Good knowledge of Photoshop or associated graphic design tools

• Solid knowledge of SEO

• General understanding of web design and UX (User Experience)

• Good understanding of with web analytics and associated optimization tools (e.g. Google Analytics, Google Search Console, Session Cam etc).

• Ability to work with ticketing and workflow tool.

• Keen attention to detail

• Meeting deliverable requirements, service level agreements and specific targets

• A team-oriented mentality and attitude where the work is approached with empathy, enthusiasm, ownership, responsibility, adaptability, balance and resilience

• Ensuring good time management (including down time)

• Good communication skills (team collaboration, call, chat, email, tickets, etc.) with excellent response times

• Working in a corporate and multi-cultural environment

• Working with high-volume, complex tasks

• Ability to collaborate effectively across functions/ teams and projects

• Proven presentation, organization and communication skills

• Ability to proactively and independently collaborate with the businesses and markets.

• Ability to make decisions