Cyber Fraud Investigations Head

East West Banking Corporation; Makati; Hybrid; PHP 1,800,000 - 3,200,000; Full time

Job summary

East West Banking Corporation in Taguig seeks a Cyber Fraud Investigations Head for the Enterprise Oversight team. You will lead the identification, investigation, and recovery from cyber fraud across the Bank's products, protecting revenue, operations, reputation, and customer experience.

Hybrid work arrangement. The role involves partnering with stakeholders, law enforcement, and incident response teams while building fraud mitigation strategies.

Qualifications

• Bachelor's degree in IT, CS, Cybersecurity, or related field.
• Experience in cybersecurity operations, threat management, vulnerability assessment, or related security disciplines.
• Proven experience in cybercrime investigations, fraud analysis, incident response, or digital forensics.
• Strong understanding of cyber threats, attack methods, and risk management principles.
• Excellent written and verbal communication; ability to prepare reports and influence stakeholders.
• Ability to build relationships across business units, technology teams, and external partners.
• Strong analytical, investigative, and problem-solving skills with proactive risk identification.

Responsibilities

• Investigate cyber fraud incidents: phishing, vishing, account takeovers, ATM/POS attacks.
• Monitor takedowns of phishing sites; analyze threat artifacts.
• Perform threat intelligence, dark web monitoring, and trend research.
• Conduct digital forensic examinations of devices and evidence.
• Respond to and support external cybersecurity incidents with IR teams.
• Collaborate with internal stakeholders and law enforcement to strengthen protections.

Skills

Cybersecurity ops

Threat management

Incident response

Digital forensics

Threat intel

Communication

Stakeholder mgmt

Analytical thinking

Education

Bachelor's degree in IT/CS/Cybersecurity or related field

Job description

Job Description:

About the Job

Location: Taguig

Corporate Title: Assistant Vice President

Work Arrangement: Hybrid

Our Enterprise Oversight team is looking for experienced professionals to join us in Taguig with the role of Cyber Fraud Investigations Head.

In this role, you will lead the identification, detection, mitigation, investigation, and recovery of cyber fraud incidents across the Bank's products and services. You will play a critical role in safeguarding the Bank's financial performance, operational integrity, reputation, and customer experience, given the significant impact of fraud risk on key revenue-generating products.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Investigate and build cases related to cyber fraud incidents, including phishing, vishing, account takeovers, skimming, shimming, ATM/POS attacks, and other cyber-enabled threats.
• Monitor and coordinate the takedown of phishing sites, while conducting research and analysis on cyber threat artifacts such as malicious emails, URLs, social media accounts, and emerging attack vectors.
• Perform threat intelligence, dark web monitoring, and continuous research on cybercrime trends, banking threats, and threat actor activities.
• Conduct digital forensic examinations of devices and digital evidence, ensuring proper preservation and documentation for investigations and law enforcement requirements.
• Respond to and support the resolution of external cybersecurity incidents, collaborating with incident response teams and escalating cases as needed.
• Partner with internal stakeholders and law enforcement agencies to investigate cybercrime cases, strengthen fraud mitigation efforts, and provide recommendations to enhance the Bank's protection against external threats.

What we're looking for

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or any related field.
• Experience in cybersecurity operations, cyber threat management, vulnerability assessment, penetration testing, or related security disciplines is preferred.
• Proven experience in cybercrime investigations, fraud analysis, incident response, or digital forensic examinations.
• Strong understanding of cyber threats, attack methodologies, and risk management principles, with the ability to assess and mitigate security risks effectively.
• Excellent written and verbal communication skills, with the ability to prepare reports, present findings, and influence key stakeholders.
• Ability to build and maintain effective working relationships across business units, technology teams, and external partners.
• Strong analytical, investigative, and problem-solving skills with a proactive approach to identifying and addressing emerging cyber risks.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth