CX Team Leader - Sales, Retention & Growth

careers-mci2; San Fernando; Hybrid; PHP 420,000 - 700,000; Full time

Job summary

MCI is seeking a Team Leader in the Philippines to lead a cross-functional team delivering customer care, sales and retention outcomes. You will coach staff, set KPIs, and drive performance to achieve revenue targets while upholding quality standards.

The role focuses on fostering collaboration, continuous improvement, and strategic execution across inbound/outbound activities, with a strong emphasis on customer satisfaction and loyalty.

Qualifications

• Proven leadership in a customer care or retention environment.
• Strong understanding of customer service dynamics and sales processes.
• Excellent communication and interpersonal abilities.
• Analytical mindset with data-driven decision making.

Responsibilities

• Lead and inspire a team of customer care, inbound/outbound, sales, and retention professionals.
• Provide guidance, coaching, and support to ensure individual and team success.
• Establish clear performance expectations and KPIs for team members.
• Monitor and evaluate performance against targets and conduct regular reviews.
• Collaborate with sales/retention teams to set and achieve revenue targets.

Skills

Leadership

CRM tools

Communication

Sales & retention

Coaching

Education

High school diploma

Tools

CRM software

Job description

MCI is seeking a Team Leader in the Philippines to lead a cross-functional team delivering customer care, sales and retention outcomes. You will coach staff, set KPIs, and drive performance to achieve revenue targets while upholding quality standards.

The role focuses on fostering collaboration, continuous improvement, and strategic execution across inbound/outbound activities, with a strong emphasis on customer satisfaction and loyalty.