CX Team Lead: Global Support & Data-Driven Coach

ECLARO; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

ECLARO Philippines is seeking a Live Scan Review Team Lead (PPST TL) to join our Customer Experience (CX) Operations team and help us deliver best-in-class service to dental practices worldwide.

You will supervise front-line PPST agents, coach for performance, and own KPIs. A data-driven leader with English fluency and experience in customer service, ideally with Zendesk, is required to drive improvements across locations.

Qualifications

• 2+ years of frontline leadership experience in customer service.
• Direct people management experience as a titled manager is required.
• Comfort operating in high-velocity environments with proactive approach.

Responsibilities

• Supervise and coach a team of front-line CX agents handling orders and tech issues.
• Build and uphold team standards and culture across sites.
• Own team KPIs: productivity, accessibility, quality; report insights.

Skills

Front-line leadership

English fluency

Zendesk

Data-driven

Problem solving

Tools

Zendesk

Job description

ECLARO Philippines is seeking a Live Scan Review Team Lead (PPST TL) to join our Customer Experience (CX) Operations team and help us deliver best-in-class service to dental practices worldwide.

You will supervise front-line PPST agents, coach for performance, and own KPIs. A data-driven leader with English fluency and experience in customer service, ideally with Zendesk, is required to drive improvements across locations.